Remote Customer Service Agent – Retail Support

Zohorecruit; Polska; Hybrid; PLN 59,000 - 97,000; Full time

Job summary

Living for Tomorrow is seeking a Remote Customer Service Agent for Retail Support to provide professional assistance across order, account, membership, and retail-related needs. The program runs every day with scheduled 9:00 AM-9:00 PM ET hours and a certification process.

As an independent contractor, you’ll assist customers, document interactions, and follow defined workflows while maintaining high service standards. A webcam and home office setup are required.

Qualifications

• Patient, dependable, and able to research information while assisting customers.
• Comfortable working in a remote, home-based setup.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems while servicing inquiries.

Responsibilities

• Assist customers with order status, processing changes, and cancellations.
• Answer membership questions, cards status, and auto-renewals.
• Handle marketplace order inquiries.
• Perform account research and document each interaction.
• Address corporate sales inquiries and escalate concerns when needed.
• Follow approved workflows and maintain accurate case records.

Skills

Customer service

Researching information

Order support

Account support

Retail knowledge

Written communication

Tools

Knowledge base tools

Support resources

Job description

Remote Customer Service Agent - Retail Support

Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a well-known national retail program.

This role is a great fit for someone who is patient, dependable, comfortable researching information while speaking with customers, and able to provide professional support across a variety of order, account, membership, and retail-related needs.

Compensation

Production Pay: $11.00 per hour / $5.50 per 30-minute interval

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and business requirements.

What You'll Do

You may assist customers and retail teams with:

• Order status, processing, changes, and cancellations
  
• Membership questions, cards, status, and auto-renewal
  
• Marketplace order inquiries
  
• Account research
  
• Corporate sales-related inquiries
  
• Escalated customer concerns
  
• Creating and documenting a case for each customer interaction
  
• Researching answers using knowledge‑base tools and support resources
  

The program operates 7 days per week, 365 days per year, from 9:00 AM-9:00 PM ET.

The highest availability is typically:

Monday-Friday | 12:00 PM-6:00 PM ET

Agents must be able to service at least:

2 hours / 4 intervals on Saturdays and/or Sundays

During the Certification SOW, a minimum of 10 hours / 20 intervals per week is required.

Certification Schedule

Phase 1: September 28, 2026-October 8, 2026

Phase 2: October 9, 2026-October 29, 2026

Class Schedule:

Monday-Friday

9:00 AM-3:00 PM ET

There is no class on October 12, 2026.

Daily participation is strongly encouraged, and first‑day attendance is mandatory.

Certification Requirements

To successfully complete certification, agents will need to:

• Complete required self‑study modules
  
• Meet required assessment scores
  
• Successfully complete live‑call certification requirements
  
• Participate in required progress and live‑call sessions
  
• Complete the required Security Awareness course and score at least 85%
  
• Meet required servicing and performance expectations

A webcam is required during certification activities.

Equipment Requirements

Agents must have:

• Windows 11 computer with all required updates completed
  
• Hardwired internet connection
  
• Hardwired USB headset with phone‑quality audio and a noise‑cancelling microphone
  
• Webcam for certification
  
• Equipment that meets required platform standards

A PC scan is required to verify equipment readiness.

Performance Expectations

Agents are expected to maintain strong service performance, including:

• Commitment Adherence: 90% or higher
  
• Quality Assurance: Above 90%
  
• Average Handle Time: Approximately 500-700 seconds

Accurate documentation is required for every customer interaction.

This opportunity requires:

• Background check
  
• Photo ID verification
  
• $50 non‑refundable Class Confirmation Deposit

Additional enrollment eligibility requirements apply. Applicants with recent certification drops/failures, conflicting enrollments, overlapping classes, or certain prior program terminations may not qualify.

Ideal Candidate

You may be a strong fit if you:

• Communicate clearly and professionally
  
• Are comfortable assisting customers by phone
  
• Can navigate multiple systems while researching information
  
• Follow procedures and workflows consistently
  
• Are dependable with scheduled servicing commitments
  
• Can work independently in a professional home workspace

Living for Tomorrow - Remote Opportunities. Real Support. A Path Forward.