Remote-First Global Payroll Operations Leader

Remote; Poland; On-site; PLN 206,000 - 232,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours

16 weeks paid parental leave

Budget for co-working spaces

Mental health support

Stock options

Home office budget & IT equipment

Job summary

Remote is seeking a Manager, Payroll Operations to lead a team delivering accurate, compliant payroll across multiple regions. You will translate strategic guidance into operational expectations, manage vendor relationships, and drive improvements in efficiency and risk management.

You will partner with People Operations, Finance, Legal, Product, and Service Ops to ensure successful payroll delivery, with a strong emphasis on remote-first collaboration and global scalability.

Qualifications

• Proven experience owning payroll outcomes for a team in regional or multi-country environments.
• Demonstrated people leadership capability, including coaching, feedback, and performance input.
• Comfortable leading investigations and driving operational resolution.
• Able to clarify and consistently apply policies and controls.
• Experience recommending hiring profiles, team changes, and performance actions.
• Strong operational judgment with the ability to balance speed, accuracy, and customer impact.
• Clear, structured written and verbal communicator, particularly effective in async environments.
• Experience working in remote-first or globally distributed teams is a strong advantage.
• Fluent in English; additional languages are a plus.

Responsibilities

• Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope.
• Provide coaching, feedback, and day‑to‑day leadership to your assigned team of payroll specialists.
• Lead operational investigations into payroll issues and drive resolution within defined authority.
• Provide input into performance ratings and recommend performance actions when required.
• Foster a psychologically safe, high‑accountability team environment.
• Own end‑to‑end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency.
• Sustain operational working knowledge of country‑specific payroll requirements within your scope.
• Ensure payroll processes are followed, documented, and auditable.
• Manage relationships with external payroll vendors relevant to your portfolio.
• Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in‑housing efforts.
• Contribute market‑and country‑specific payroll expertise to ensure implementations are operationally sound and sustainable.
• Identify execution risks early and partner with implementation and cross‑functional teams to mitigate them.
• Own payroll outcomes for your scope post‑launch, ensuring stability after go‑live.
• Identify operational risks, recurring issues, and process gaps within your payroll scope.
• Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity.
• Support the rollout of new tools, automation, and standardized workflows.
• Track and contribute to KPIs, service levels, and quality metrics.
• Manage operational support for service arm of the business - including team performance and engagement in Zendesk.
• Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery.
• Translate payroll complexity into clear, actionable guidance for stakeholders.
• Communicate proactively on risks, delays, or changes that may impact payroll outcomes.

Skills

Payroll leadership

People leadership

Investigations

Policy enforcement

Hiring recommendations

Operational judgment

Communication skills

Remote teamwork

English fluency

Job description

Remote is seeking a Manager, Payroll Operations to lead a team delivering accurate, compliant payroll across multiple regions. You will translate strategic guidance into operational expectations, manage vendor relationships, and drive improvements in efficiency and risk management.

You will partner with People Operations, Finance, Legal, Product, and Service Ops to ensure successful payroll delivery, with a strong emphasis on remote-first collaboration and global scalability.