Remote Customer Service Specialist — Morning Shift

Scale-X Solutions; Polska; Hybrid; PLN 67,000 - 100,000; Full time

Job summary

Scale-X Solutions is seeking a professional Customer Service Representative to be the first point of contact for our clients. This role is work-from-home with a morning shift, requiring excellent English, strong organizational skills, and experience handling inquiries by phone and email.

You will manage calls with VoIP, respond to emails, update CRM records, and support teams by routing issues as needed. A reliable home office setup and the ability to work independently are essential.

Qualifications

• 1+ year of customer service, support, or reception experience.
• Excellent written and spoken English required.
• Proficient with VoIP, CRM systems, and email platforms.
• Strong organizational skills and attention to detail.

Responsibilities

• Call Management: Answer incoming calls and perform outbound calls using VoIP.
• Outreach: Initiate contact with customers using company-provided scripts.
• Email Management: Respond promptly to customer inquiries and maintain professionalism.
• Support: Act as the primary contact, identifying needs and escalating when necessary.
• Record Keeping: Update CRM with customer interactions and contact details.
• Scheduling: Assist with scheduling customer calls and meetings.

Skills

Customer service experience

English communication

Attention to detail

Problem solving

Independent work

Tools

VoIP

CRM

Email platforms

Job description

Scale-X Solutions is seeking a professional Customer Service Representative to be the first point of contact for our clients. This role is work-from-home with a morning shift, requiring excellent English, strong organizational skills, and experience handling inquiries by phone and email.

You will manage calls with VoIP, respond to emails, update CRM records, and support teams by routing issues as needed. A reliable home office setup and the ability to work independently are essential.