Remote Service Scheduler & Customer Care Coordinator

Scale-X Solutions; Poland; Remote; PLN 160,000 - 214,000; Full time

Benefits offered by this job

AU Standard business hours (8-4 Sydney

Flexible time after hours support

Hands-on role with field technicians

Customer experience improvements

Job summary

Scale-X Solutions is seeking a highly organized Service Coordinator to support our West Australian team from the Philippines. You will coordinate technicians, manage schedules and liaise with customers to deliver seamless service from initial request to completion.

This remote role requires strong multitasking, excellent communication, and a proactive approach to problem-solving. You’ll work across departments to ensure timely, accurate service delivery and customer satisfaction.

Qualifications

• Previous experience in service coordination, scheduling or customer service.
• Strong analytical and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organisational and time-management skills.
• High level of computer literacy, including Microsoft Office.
• Excellent verbal and written communication skills.
• Strong active listening and empathy when dealing with customers.
• High level of honesty and integrity.
• Process-driven with exceptional attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Results-oriented mindset.
• Ability and drive to work effectively under pressure and meet time constraints.

Responsibilities

• Coordinate technicians, manage schedules and dispatch service personnel.
• Maintain daily work schedules and allocate resources effectively.
• Monitor service requests from receipt through to completion.
• Prioritise urgent and high-impact service issues.
• Ensure technicians have the information, parts and resources required to complete jobs.
• Act as the primary contact for customer enquiries.
• Keep customers informed about job progress and expected completion times.
• Resolve customer concerns and escalating issues when required.
• Build and maintain strong, positive customer relationships.
• Create and manage work orders; maintain service records and documentation.
• Process quotations, purchase orders, invoices and service reports where required.
• Keep customer and asset information up to date in management systems.
• Assist the accounting team with relevant enquiries.
• Liaise with technicians regarding schedules, parts and job requirements.
• Coordinate with suppliers regarding parts and equipment availability.
• Work closely with Sales, Finance and Operations to ensure smooth service delivery.
• Track service KPIs, including response times, completion rates and customer satisfaction.
• Prepare regular service reports.
• Identify opportunities to improve service delivery processes and operational efficiency.
• Ensure work is completed in accordance with company policies and procedures.
• Support workplace health and safety requirements.

Skills

Service coordination

Scheduling

Customer service

Analytical thinking

Organisational skills

Time management

Microsoft Office

Communication

Active listening

Attention to detail

Independence

Problem solving

Tools

Microsoft Office

Scheduling software

Job description

Scale-X Solutions is seeking a highly organized Service Coordinator to support our West Australian team from the Philippines. You will coordinate technicians, manage schedules and liaise with customers to deliver seamless service from initial request to completion.

This remote role requires strong multitasking, excellent communication, and a proactive approach to problem-solving. You’ll work across departments to ensure timely, accurate service delivery and customer satisfaction.