Customer Service Representative | WFH | Morning Shift

Scale-X Solutions; Polska; Hybride; PLN 67 000 - 100 000; Plein temps

Résumé du poste

Scale-X Solutions is seeking a professional Customer Service Representative to be the first point of contact for our clients. This role is work-from-home with a morning shift, requiring excellent English, strong organizational skills, and experience handling inquiries by phone and email.

You will manage calls with VoIP, respond to emails, update CRM records, and support teams by routing issues as needed. A reliable home office setup and the ability to work independently are essential.

Qualifications

• 1+ year of customer service, support, or reception experience.
• Excellent written and spoken English required.
• Proficient with VoIP, CRM systems, and email platforms.
• Strong organizational skills and attention to detail.

Responsabilités

• Call Management: Answer incoming calls and perform outbound calls using VoIP.
• Outreach: Initiate contact with customers using company-provided scripts.
• Email Management: Respond promptly to customer inquiries and maintain professionalism.
• Support: Act as the primary contact, identifying needs and escalating when necessary.
• Record Keeping: Update CRM with customer interactions and contact details.
• Scheduling: Assist with scheduling customer calls and meetings.

Connaissances

Customer service experience

English communication

Attention to detail

Problem solving

Independent work

Outils

VoIP

CRM

Email platforms

Description du poste

Customer Service Representative | WFH | Morning Shift

We are seeking a professional, customer-focused, and highly organized Customer Service Representative to serve as the first point of contact for our clients. The successful candidate will be responsible for managing both inbound and outbound calls via VoIP, responding to email inquiries, and proactively reaching out to customers to initiate communication using provided scripts. The ideal candidate has excellent spoken and written English skills, a strong administrative ability, and experience handling customer inquiries in a fast-paced business environment.

Key Responsibilities

Customer Interaction & Communication

• Call Management: Answer incoming calls and perform outbound calls using VoIP technology.
• Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging.
• Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional.
• Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters to the appropriate team member when necessary.

Administrative Support

• Record Keeping: Accurately record customer interactions, maintain contact details, and update project information in the CRM or internal systems.
• Process Adherence: Follow established business processes, workflows, and communication standards.
• Scheduling: Assist with scheduling or confirming customer calls and meetings as required.

Required Qualifications & Skills

• Experience : Previous experience in a customer service, support, or reception role (minimum 1 year with AU support preferred).
• Communication : Excellent verbal and written English communication skills are essential.
• Technical Proficiency : Comfortable using VoIP systems, email platforms, and CRM/internal databases.
• Soft Skills : High attention to detail, strong problem-solving abilities, professional phone etiquette, and the ability to work independently.