Remote Dispatch & Customer Care Specialist

Offshore Launch; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Performance bonus

PTO 16 days

Job summary

Offshore Launch is seeking a customer service professional to join our remote Poland team. You will answer calls, schedule appointments in HouseCall Pro or similar systems, and keep detailed CRM records to support daily operations.

Follow scripts, collect accurate job details, assist with lead tracking, and coordinate with technicians to ensure timely service. Strong English, multi-tasking ability, and comfort with VoIP are essential in this fast-paced, collaborative role.

Qualifications

• 2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade.
• Familiarity with HouseCall Pro or similar dispatching/scheduling software (ServiceTitan, Jobber).
• Strong verbal and written English communication skills.
• Ability to multi-task and manage high call volumes while maintaining professionalism.
• Comfortable working with VoIP systems and lead tracking software.

Responsibilities

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent(ServiceTitan, Jobber).
• Handle overflow and after-hours customer inquiries.
• Manage customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and correspond with the internal team.
• Follow company scripts and prompts to guide a smooth, consistent booking process.
• Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch.
• Maintain detailed, accurate customer records in the CRM system.
• Support lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable.
• Complete other administrative tasks as needed.

Skills

Customer service

Communication

Dispatch software

VoIP systems

Multi-tasking

English proficiency

Tools

HouseCall Pro

ServiceTitan

Jobber

CRM software

Job description

Offshore Launch is seeking a customer service professional to join our remote Poland team. You will answer calls, schedule appointments in HouseCall Pro or similar systems, and keep detailed CRM records to support daily operations.

Follow scripts, collect accurate job details, assist with lead tracking, and coordinate with technicians to ensure timely service. Strong English, multi-tasking ability, and comfort with VoIP are essential in this fast-paced, collaborative role.