Payments CS & Tech Ops Specialist - Remote

Scale-X Solutions; Poland; Remote; PLN 30,000 - 37,000; Full time

Job summary

Scale-X Solutions is seeking a Remote Finance CS/Tech Specialist to support merchants across onboarding and post-onboarding activities. You will handle requests by phone and email, assist with account setup, and coordinate with internal teams to resolve issues.

Ideal candidates have 2–3+ years in customer service and technical support within payments, with strong communication and problem-solving skills. The role is full-time, dayshift, with an October 2025 start date.

Qualifications

• 2–3+ years of experience in Customer Service & Technical support within payments.
• Familiarity with merchant onboarding and support processes is a plus.
• Basic understanding of online payments/ecommerce and related terminology.

Responsibilities

• Log and manage all merchant requests via phone or email within SLAs.
• Assist merchants before, during, and after onboarding with product/services.
• Provide first-level operational support and escalate issues when needed.
• Communicate product features and updates clearly to merchants.

Skills

Customer service

Technical support

Payments industry knowledge

Job description

Scale-X Solutions is seeking a Remote Finance CS/Tech Specialist to support merchants across onboarding and post-onboarding activities. You will handle requests by phone and email, assist with account setup, and coordinate with internal teams to resolve issues.

Ideal candidates have 2–3+ years in customer service and technical support within payments, with strong communication and problem-solving skills. The role is full-time, dayshift, with an October 2025 start date.