Remote Customer Operations & Analytics Specialist

APN Promise; Warszawa; Hybrid; PLN 78,000 - 106,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

English classes subsidy

Fresh fruit Wednesdays

Ice cream Thursdays (summer)

Job summary

Promise Group is seeking a Customer Operations Specialist to support daily processes, generate reports, and handle invoicing and order management. You will contribute to portal administration and collaborate with back-office teams to ensure smooth operations.

The role requires strong Excel skills, including Pivot Tables, familiarity with SQL, and fluent Polish and English. A higher education degree is expected, with a focus on accuracy and independent work in a remote-friendly environment.

Qualifications

• Strong Excel skills including Pivot Tables and Power Query.
• Ability to create and analyze basic reports in Excel and Power BI.
• Fluent Polish and English language skills.
• Basic knowledge of accounting and bookkeeping principles.

Responsibilities

• Support day-to-day operational processes of the department.
• Prepare reports and analyses (Excel, SQL).
• Issue and verify invoices.
• Monitor and process Partner orders.
• Assist in preparing presentations and analyses.
• Support Sales Department in Portal administration.

Skills

Pivot Tables

Power Query

Reports in Excel

English (Fluent)

Polish (Fluent)

Time management

Education

Higher education degree

Tools

Excel

SQL

Power BI

Job description

Promise Group is seeking a Customer Operations Specialist to support daily processes, generate reports, and handle invoicing and order management. You will contribute to portal administration and collaborate with back-office teams to ensure smooth operations.

The role requires strong Excel skills, including Pivot Tables, familiarity with SQL, and fluent Polish and English. A higher education degree is expected, with a focus on accuracy and independent work in a remote-friendly environment.