Remote Operations & Delivery Specialist

WM Reply; Kraków; Remote; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Motivizer Benefits Platform

Language Courses

Training opportunities

Networking events

Job summary

Accelerator 365, part of Reply, is seeking an Operations Assistant to support day‑to‑day processes from invoicing to CRM management. This role combines project delivery, customer success, and commercial operations within a remote-friendly environment with occasional visits to Krakow or Katowice.

Ideal candidates have a degree in a technology field and at least 1 year in operations or admin roles, with strong English and data‑driven thinking.

Qualifications

• Educated to degree level in a Technology related field.
• Minimum 1 year of experience in an operations, administration or customer facing role.
• Strong analytical skills with data interpretation and practical conclusions.
• Excellent verbal and written English communication.

Responsibilities

• Delivery & Customer Success: Track milestones and dependencies; maintain clear stakeholder communications.
• Customer Relationship Ownership: Be main contact for a portfolio of customers, drive satisfaction and growth.
• Customer Success & Adoption: Monitor usage, drive adoption, ensure customers get full value.
• Commercial Operations: Invoicing & Billing; create job orders; onboard suppliers; support renewals.
• HubSpot Deal Management: Maintain deal records, update stages, ensure forecasting data quality.
• Data Quality Ownership: Ensure CRM and order data quality across core systems.

Skills

Analytical skills

English communication

Organised

Independent ownership

CRM data

Education

Bachelor's degree in Technology

Tools

HubSpot

CRM systems

Job description

Accelerator 365, part of Reply, is seeking an Operations Assistant to support day‑to‑day processes from invoicing to CRM management. This role combines project delivery, customer success, and commercial operations within a remote-friendly environment with occasional visits to Krakow or Katowice.

Ideal candidates have a degree in a technology field and at least 1 year in operations or admin roles, with strong English and data‑driven thinking.