Remote Customer Ops & Analytics Specialist

APN Promise; Poland; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

English language classes subsidy

Fresh fruit on Wednesdays

Job summary

Promise Group, a leading Microsoft partner in the CEE region, is looking for a Customer Operations Specialist to support day-to-day operations and analytics. The role involves preparing reports, handling invoices, monitoring partner orders, and assisting in portal administration.

The ideal candidate has advanced Excel skills (Pivot Tables, Power Query), basic Power BI knowledge, and fluent Polish and English, with a degree and strong attention to detail.

Qualifications

• Very good knowledge of Microsoft Excel (Pivot Tables, Power Query).
• Ability to create and analyze basic reports in Excel and Power BI (basic level).
• Required language skills: Polish fluent, English fluent.
• Basic knowledge of accounting and bookkeeping principles.
• Higher education degree.
• Strong sense of responsibility and ability to work independently.

Responsibilities

• Support the department in day-to-day operational processes.
• Prepare reports and analyses (Excel, SQL).
• Issue and verify invoices.
• Monitor and process Partner orders.
• Assist in preparing presentations, reports, and analyses.
• Support the Sales Department in portal administration.
• Collaborate with other team members and back office teams.

Skills

Excel

Power BI

Polish language

English language

Attention to detail

Time management

Education

Higher education degree

Tools

SQL

Power BI

Microsoft products

Job description

Promise Group, a leading Microsoft partner in the CEE region, is looking for a Customer Operations Specialist to support day-to-day operations and analytics. The role involves preparing reports, handling invoices, monitoring partner orders, and assisting in portal administration.

The ideal candidate has advanced Excel skills (Pivot Tables, Power Query), basic Power BI knowledge, and fluent Polish and English, with a degree and strong attention to detail.