Customer Operations Specialist

APN Promise; Warszawa; Hybrid; PLN 78,000 - 106,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

English classes subsidy

Fresh fruit Wednesdays

Ice cream Thursdays (summer)

Job summary

Promise Group is seeking a Customer Operations Specialist to support daily processes, generate reports, and handle invoicing and order management. You will contribute to portal administration and collaborate with back-office teams to ensure smooth operations.

The role requires strong Excel skills, including Pivot Tables, familiarity with SQL, and fluent Polish and English. A higher education degree is expected, with a focus on accuracy and independent work in a remote-friendly environment.

Qualifications

• Strong Excel skills including Pivot Tables and Power Query.
• Ability to create and analyze basic reports in Excel and Power BI.
• Fluent Polish and English language skills.
• Basic knowledge of accounting and bookkeeping principles.

Responsibilities

• Support day-to-day operational processes of the department.
• Prepare reports and analyses (Excel, SQL).
• Issue and verify invoices.
• Monitor and process Partner orders.
• Assist in preparing presentations and analyses.
• Support Sales Department in Portal administration.

Skills

Pivot Tables

Power Query

Reports in Excel

English (Fluent)

Polish (Fluent)

Time management

Education

Higher education degree

Tools

Excel

SQL

Power BI

Job description

Promise Group is a leading Microsoft partner in CEE region, offering a wide range of products and services for clients from various economic sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare. The company has been operating since 1991 and, since 1996, has been the largest provider of Microsoft solutions in Poland. Promise Group specializes in software licensing optimization, IT systems design, implementation, maintenance, and business application development.

We are currently seeking talented individuals to join our team in the role of Customer Operations Specialist

Key Responsibilities:

• Supporting the department in day-to-day operational processes;
• Preparing reports and analyses (Excel, SQL);
• Issuing and verifying invoices;
• Monitoring and processing Partner orders;
• Assisting in the preparation of presentations, reports, and analyses;
• Supporting the Sales Department in the ongoing administration of the Portal;
• Collaborating with other Team Members and Back Office Teams.

Our Requirements:

• Very good knowledge of Microsoft Excel (Pivot Tables, Power Query);
• Ability to create and analyze basic reports in Excel (required) and Power BI (basic level);
• Required language skills:
  a. Polish – fluent
  b. English – fluent
• Basic knowledge of accounting and bookkeeping principles;
• Higher education degree;
• Strong sense of responsibility and ability to work independently;
• High level of accuracy, attention to detail, punctuality, and communication skills;
• Excellent time management skills and ability to organize and prioritize work effectively, including in a remote work environment.

Nice to have

• Knowledge of SQL;
• Familiarity with Microsoft products and solutions;
• Additional foreign language skills at a communicative level.

We Offer:

• Opportunities for professional development (participation in training, conferences, mentoring, shadowing are just some of the tools that support our people’s growth);
• Work with the largest Microsoft partner in Poland;
• Stable employment in a company that has been in the market for over 30 years;
• Non-corporate environment with focus on high level of collaboration among teams and team members;
• Focus on integration – we meet for joint trips, picnics, play board games at work, and organize group outings;
• Benefits package – Multisport card, private medical care, life insurance, subsidies for English classes. Plus, fresh fruit every Wednesday and ice cream treats on Thursdays during the summer months!

Our Values:

Promise Group is dedicated to collaboratively enhancing technological competencies and inspiring individuals and organizations to achieve their full potential. Our culture is built on open communication, mutual respect, responsibility, trust, and commitment. We prioritize transparent dialogue and active listening, value diverse perspectives, and maintain healthy relationships by addressing concerns constructively. We take responsibility for our actions, keeping our promises and learning from mistakes. Trust is fundamental; we avoid superficial judgments and build strong connections. Our commitment to continuous improvement drives us to hone our skills, tackle new challenges, and pursue innovative initiatives, ensuring we make a positive impact on our clients, employees, and the broader community.