Remote Client Operations Manager - Lead Ops & Relationships

Zohorecruit; Polska; Hybrid; PLN 274,000 - 430,000; Full time

Benefits offered by this job

Vacation benefits after 1 consecutive年

Job summary

Zohorecruit is a remote-first recruitment firm connecting US-based clients with Latin American professionals. As Client Operations Manager, you will coordinate client communications, oversee billing cycles, and support senior leaders while guiding recruitment, marketing, and operations teams.

You will manage calendars, track KPIs, ensure confidentiality, and drive continuous improvement across global operations, working 40 hours per week with competitive salary adjustments.

Qualifications

• Minimum 5 years experience in a client-facing operations, account management, or executive support role.
• Proven experience supporting senior executives and managing or supervising teams.
• Strong numerical ability and comfort with payment, billing, and KPI data analysis.
• Excellent organizational skills with an ability to manage multiple priorities proactively.

Responsibilities

• Manage client communications professionally via email and phone, following up on leads and resolving issues promptly.
• Oversee payment calculations, review billing cycles, and respond to client questions with accuracy and timeliness.
• Support the CEO and leadership team with calendar management, meeting coordination, and administrative tasks.
• Organize and track KPIs, SOPs, and key performance metrics for continuous improvement.
• Assist in preparing reports, presentations, and data-driven decision making.
• Supervise and coordinate recruitment, marketing, and operations teams to ensure alignment and efficiency.
• Handle sensitive information confidentially and professionally.
• Oversee operational workflows to maintain efficiency and client satisfaction.

Skills

Client-facing operations

Account management

Executive support

Payment & KPI data analysis

Calendar management

Team supervision

CRM tools proficiency

English fluency

Tools

Slack

HubSpot

Zoho CRM

Job description

Zohorecruit is a remote-first recruitment firm connecting US-based clients with Latin American professionals. As Client Operations Manager, you will coordinate client communications, oversee billing cycles, and support senior leaders while guiding recruitment, marketing, and operations teams.

You will manage calendars, track KPIs, ensure confidentiality, and drive continuous improvement across global operations, working 40 hours per week with competitive salary adjustments.