Remote CX Specialist: Email, Chat & Phone Support

Zohorecruit; Polska; Hybrid; PLN 36,000 - 60,000; Full time

Benefits offered by this job

Remote role

Flexible scheduling

Daily pay option

Employee perks

Training & development

Inclusive, supportive team

Job summary

Zohorecruit is seeking a detail-oriented Remote Customer Experience Assistant to support clients via email, chat, and phone. You will help navigate services, confirm details, and provide tailored guidance to ensure a smooth journey from start to finish.

The role emphasizes strong communication, organization, and the ability to work in a fully remote setting with ongoing training and development. It offers a supportive team and exclusive perks to employees.

Qualifications

• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, call center, or virtual support roles is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a remote setting.
• Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication.
• Must have a reliable internet connection.

Responsibilities

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance.
• Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support.
• Deliver clear guidance by identifying client needs and walking them through the best available options.
• Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements.
• Collaborate with internal teams to help resolve escalated or complex situations professionally.
• Ensure a smooth and satisfying client experience through proactive follow-up and support.
• 100% remote role with flexible scheduling options
• Daily pay option available
• Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
• Supportive, growth-focused team environment
• Ongoing training, coaching, and professional development
• We celebrate diversity and are committed to creating an inclusive environment for all team members.

Skills

Communication

Remote work

Multitasking

Tech-savvy

Tools

Email tools

Chat tools

Job description

Zohorecruit is seeking a detail-oriented Remote Customer Experience Assistant to support clients via email, chat, and phone. You will help navigate services, confirm details, and provide tailored guidance to ensure a smooth journey from start to finish.

The role emphasizes strong communication, organization, and the ability to work in a fully remote setting with ongoing training and development. It offers a supportive team and exclusive perks to employees.