Project Specialist

LanceSoft Europe; Polska; Remote; PLN 52,000 - 78,000; Full time

Job summary

LanceSoft Europe seeks an English-speaking Project Coordinator to guide onboarding and go-live for new customers. You’ll coordinate across customer teams, support implementations, and troubleshoot issues in a fast-paced SaaS environment.

Join a remote-friendly role with 9am–5pm CET or 10am–6pm CET hours, supporting international customers and driving successful outcomes throughout the project lifecycle.

Qualifications

• 3+ years in project management, customer success, or similar client-facing roles with external customers or partners.
• Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams).
• High English language proficiency, with ability to explain technical topics clearly.
• Comfortable in a remote-first, async environment, collaborating across teams/time zones.
• Hands-on use of at least one project management tool (Jira/Asana/Trello/M Monday.com/Notion).
• Familiarity with learning platforms or similar products; testing features and troubleshooting configuration.

Responsibilities

• Act as first-line contact for customers using our learning platform.
• Drive successful implementations, troubleshoot issues, and collect logs for issues.
• Provide technical and configuration support via email and async channels.
• Run trainings, onboarding, kick-offs, and troubleshooting calls to support adoption.
• Schedule meetings, prepare agendas, and share next steps with customers.
• Collect bug reports and product feedback, highlighting recurring pain points.
• Handle escalations and manage expectations around scope, timelines, and resources.
• Help customers interpret analytics to improve training effectiveness.

Skills

Project coordination

Stakeholder management

Communication

Async/workflows

Tools

Jira

Asana

Trello

Monday.com

Notion

Job description

Duration: 12 months contract (Oct 18, 2027)

Time Zone: 9am to 5pm CET or 10am to 6pm CET

Job Responsibilities

Why We Need You

• We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose. That includes participating in and following up the project kick‑off, onboarding the client, and supporting the project until the go‑live. It will be your job to ensure that the support experienced by our customers is world‑class: proactive, responsive, and effective.
• You will work with experts that will overlook the project and will help with problem‑solving and stakeholder management.
• You are expected to be the \"spider in the web\", who brings together and all the necessary stakeholders on the customer side.

Positions Available

• 1x English‑Speaking Project Coordinator, working hours: 9am to 5pm CET or 10am to 6pm CET

Key Responsibilities

• Act as first‑line contact for customers using our learning platform.
• Drive successful implementations, and troubleshoot issues asynchronously: reproducing issues, documenting steps, and collecting screenshots/logs
• Provide technical and configuration support; respond to customer questions via email and other async channels in clear, simple language.
• Run 1:1 trainings, onboarding sessions, kick‑offs, and troubleshooting calls to support effective customer adoption.
• Use existing project and training templates to help customers structure rollouts and learning programs.
• Create or adapt light‑weight training materials where needed.
• Schedule meetings, prepare agendas, and share concise recaps with next steps.
• Collect structured bug reports and product feedback, highlighting recurring patterns and pain points.
• Handle customer escalations proactively and manage expectations around scope, timelines, and resources.
• Help customers and partners interpret analytics to understand learner behaviour and improve training effectiveness.

About You

• Clear, empathetic communication and expectation management, especially in async channels (Slack, email, docs).
• Ability to facilitate focused, outcome‑oriented meetings when they’re actually needed.
• Strong critical and creative thinking for customer problem‑solving.
• High autonomy: self‑directed, async‑first, and comfortable with fast‑changing priorities and feedback.
• Reliable execution: able to meet deadlines and iterate quickly.
• A growth mindset and coaching attitude

Must‑Haves

• 3+ years in project management, customer success, customer support, or similar client‑facing roles working with externalcustomers or partners (not only internal users).
• Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams)
• High English language proficiency, with a knack for explaining technical or abstract topics in clear, accessible language.
• Comfortable navigating a modern SaaS environment and learning new product functionality quickly.
• Comfortable working in a remote‑first, async‑heavy environment, collaborating across teams and time zones.
• Hands‑on use of at least one project management tool (e.g. Jira, Asana, Trello, Monday.com, Notion) to track tasks and share updates.
• Comfortable working with a learning platform or similar product: testing features, identifying configuration issues, and experimenting with functionality to help customers (no coding required).
• Comfortable reading simple analytics/dashboards and using spreadsheets to spot trends.
• Willingness to work across a wide variety of subjects and use cases.

Nice‑to‑Haves

• Demonstrated experience using AI tools to support customer workflows, documentation, support, or internal processes.
• Interest in Learning & Development, customer education, or enablement
• Experience with LMS/LXP or other learning platforms
• Experience working with international/multinational customers or in a global company with cross‑timezone collaboration