Polish-Speaking CX Officer | Financial Services

XM; Polska; On-site; PLN 30,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration package

Intellectually stimulating work

International training opportunities

Job summary

XM is seeking a Polish-speaking Customer Experience Officer to join our Customer Experience Team. The role involves handling client inquiries via live chat, email and phone, performing client analyses, maintaining high service standards, and promoting our products and services.

You will build strong relationships with clients, cooperate with other departments, and contribute to achieving team targets. A business-related degree and fluent Polish with strong English are required, along with a

Qualifications

• Fluent Polish and excellent English oral and written skills.
• Degree in a business-related field.
• Client handling experience in financial services is a plus.
• Ability to multitask and stay organized.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

Responsibilities

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Skills

Polish language

English communication

Multitasking

Interpersonal skills

Education

Degree in a business-related field

Job description

XM is seeking a Polish-speaking Customer Experience Officer to join our Customer Experience Team. The role involves handling client inquiries via live chat, email and phone, performing client analyses, maintaining high service standards, and promoting our products and services.

You will build strong relationships with clients, cooperate with other departments, and contribute to achieving team targets. A business-related degree and fluent Polish with strong English are required, along with a