Polish-English 24/7 Customer Support Specialist

PayU GPO; Województwo mazowieckie; Hybrid; PLN 67,000 - 89,000; Full time

Benefits offered by this job

International organization

MyBenefit package

Training programs

Friendly work atmosphere

Hybrid model

Quarterly bonus

Job summary

PayU Poland is seeking a Customer Service Representative to provide comprehensive support to merchants and customers in a fast-paced, international environment. You will respond to inquiries via phone, email, and live chat, and help resolve issues on a 24/7 and weekend system.

The role requires good Polish and English, strong written communication, and proficiency with the Office suite. Prior customer support experience is a plus, and you will join a collaborative team in a hybrid work model.

Qualifications

• Education - minimum secondary education.
• English language – minimum B2 level.
• Very good knowledge of the Polish language both in speech and writing.
• Ability to formulate thoughts clearly in written form.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Minimum six months of experience in Customer Support.

Responsibilities

• Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system.
• Managing customer databases in the operating system.
• Verification and identification of contacting customers and substantive recognition of the reported problem.
• Recording and forwarding requests to other operational departments.
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Skills

B2 English

Polish language

Office package

Clear written communication

Customer support

Phone/email/chat communication

Education

Secondary education

Tools

CRM software

Job description

PayU Poland is seeking a Customer Service Representative to provide comprehensive support to merchants and customers in a fast-paced, international environment. You will respond to inquiries via phone, email, and live chat, and help resolve issues on a 24/7 and weekend system.

The role requires good Polish and English, strong written communication, and proficiency with the Office suite. Prior customer support experience is a plus, and you will join a collaborative team in a hybrid work model.