Polish-English Client Experience Specialist (Hybrid)

OANDA TMS Brokers S.A.; Kraków; Hybride; PLN 67 000 - 112 000; Plein temps

Résumé du poste

OANDA TMS Brokers S.A. in Kraków is seeking a client experience specialist to support English and Polish-speaking customers via live chat, phone, and email. You will guide clients through product usage, resolve issues, and maintain detailed records in our CRM systems.

The role requires native or strong Polish, fluent English, and the ability to work the 8:00 a.m.–4:00 p.m. shift in a hybrid office setting. Join a global team focused on integrity and client satisfaction.

Qualifications

• Previous experience in client-facing roles.
• Polish: Native or minimum C1 level.
• Fluent English.
• Excellent communication skills and positive attitude.
• Passionate about learning and staying updated on product changes.

Responsabilités

• Serve customers in English and Polish across live chat, phone, email and digital platforms.
• Inform clients about OANDA's products and how to use them.
• Provide troubleshooting and resolve technical or procedural queries.
• Maintain knowledge of the complete product line and services.
• Manage cases using CRM tools and document actions for audit trail.
• Adhere to operational workflows and regulatory standards.
• Participate in trainings and knowledge transfer sessions.
• Promote positive client relations with a can-do attitude.

Connaissances

Client-facing

Polish (C1)

English fluent

Communication

Outils

Salesforce

Zendesk

Description du poste

OANDA TMS Brokers S.A. in Kraków is seeking a client experience specialist to support English and Polish-speaking customers via live chat, phone, and email. You will guide clients through product usage, resolve issues, and maintain detailed records in our CRM systems.

The role requires native or strong Polish, fluent English, and the ability to work the 8:00 a.m.–4:00 p.m. shift in a hybrid office setting. Join a global team focused on integrity and client satisfaction.