Performance & Rewards Specialist: Data-Driven Impact

HEINEKEN Global Shared Services; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) seeks a motivated HR professional to handle Tier 2 Performance and Rewards processes. You will resolve cases, monitor SLAs, and ensure data privacy and compliance while supporting cycle setup and reporting.

Ideal candidates have 1–3 years in People Function processes, a bachelor’s degree in HR or related field, and familiarity with SAP SuccessFactors and ServiceNow, plus strong communication and detail orientation.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field.
• Strong understanding of People Function processes, esp. Performance and Rewards and enabling technologies (e.g. SAP SuccessFactors, ServiceNow).
• Excellent communication and interpersonal skills required.

Responsibilities

• resolving Tier 2 performance and rewards cases
• redirecting complex requests to CoEs or OpCos
• monitoring SLAs and escalating issues
• ensuring data accuracy, privacy, compliance, and four-eyes checks
• supporting performance cycle setup, form launches, and data tracking
• tracking progress and completion of performance reviews
• administering annual compensation and incentive cycles
• maintaining job catalogues, grading updates, and role evaluations
• maintaining knowledge bases, FAQs, and documentation.

Skills

Customer service

Communication skills

Detail oriented

MS Office

English proficiency

Education

Bachelor's degree in HR/Business

Tools

SAP SuccessFactors

ServiceNow

Job description

HEINEKEN Kraków (Heineken Business Services Poland) seeks a motivated HR professional to handle Tier 2 Performance and Rewards processes. You will resolve cases, monitor SLAs, and ensure data privacy and compliance while supporting cycle setup and reporting.

Ideal candidates have 1–3 years in People Function processes, a bachelor’s degree in HR or related field, and familiarity with SAP SuccessFactors and ServiceNow, plus strong communication and detail orientation.