Rewards and Performance Specialist

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Rewards and Performance Specialist to execute transactional activities across performance and rewards while ensuring compliance with global frameworks and alignment with local business needs.

The role involves resolving Tier 2 cases, monitoring SLAs, administering compensation cycles, and maintaining job catalogs and knowledge bases. A 1–3 year background in Performance and Rewards plus a Bachelor's degree is preferred.

Qualifications

• 1-3 years of relevant experience in handling complex Performance and Rewards processes.
• Bachelor’s degree in human resources, business administration, or a related field.
• Strong understanding of People Function processes and enabling technologies (SAP SuccessFactors, ServiceNow).
• Excellent communication and interpersonal skills.

Responsibilities

• resolving Tier 2 performance and rewards cases
• redirecting complex requests to CoEs or OpCos
• monitoring SLAs and elevate issues
• ensuring data accuracy, privacy, compliance, and four-eyes checks
• supporting performance cycle setup, form launches, and data tracking
• tracking progress and completion of performance reviews
• administering annual compensation and incentive cycles
• maintaining job catalogues, grading updates, and role evaluations
• maintaining knowledge bases, FAQs, and documentation.

Skills

Customer service

Problem solving

Communication

Attention to detail

Operational excellence

Education

Bachelor's degree in HR or Business Administration

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

At HEINEKEN Kraków (Heineken Business Services Poland)our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Heineken Business Services (HBS) Rewards andPerformance Specialistis responsible for executing transactional and operational activities across performance and rewards. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality operational support, and maintaining alignment with organizational goals.

Your responsibilities would include:

resolving Tier 2 performance and rewards cases

redirecting complex requests to CoEs or OpCos

monitoring SLAs and elevate issues

ensuring data accuracy, privacy, compliance, and four-eyes checks

supporting performance cycle setup, form launches, and data tracking

tracking progress and completion of performance reviews

administering annual compensation and incentive cycles

maintaining job catalogues, grading updates, and role evaluations

maintaining knowledge bases, FAQs, and documentation.

You are a good candidate if you have:

1-3 years of relevant experience in handling complex Performance and Rewards processes, good level of knowledge and understanding of the domain area. You take initiative to update and keep SOPs complete and up to date, independently deliver high quality and on time services to wide range of customers and stakeholders and share knowledge within and outside the team

Bachelor’s degree in human resources, business administration, or a related field

strong understanding of People Function processes, especially Performance and Rewards processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)

strong customer service and problem-solving capability

excellent communication and interpersonal skills

high attention to detail and ability to handle sensitive information

strong focus on operational and customer service excellence

proficiency with MS Office suite or related software, and collaboration tools (Teams, SharePoint)

• excellent English (any other regional language is a plus).

You are a perfect match if you also have:

experience in service delivery or shared services environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.