Senior Rewards and Performance Specialist

HEINEKEN Global Shared Services; Kraków; On-site; PLN 150,000 - 210,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Rewards and Performance Specialist to execute transactional and operational activities across performance and rewards. You will ensure compliance with global frameworks while addressing local business needs and delivering high-quality operational support.

The role requires 3+ years of experience in performance and rewards, a Bachelor’s degree in a related field, and proficiency with SAP SuccessFactors and other tools. English proficiency is essential.

Qualifications

• 3+ years of experience in performance and rewards processes.
• Ability to handle sensitive information.
• Strong communication and interpersonal skills.
• Fluent English; additional regional language is a plus.

Responsibilities

• Resolve Tier 2 performance and rewards cases.
• Redirect complex requests to CoEs or OpCos.
• Monitor SLAs and escalate issues.
• Ensure data accuracy, privacy, compliance, and four-eyes checks.
• Support performance cycle setup, form launches, and data tracking.
• Track progress and completion of performance reviews.
• Administer annual compensation and incentive cycles.
• Maintain job catalogues, grading updates, and role evaluations.
• Maintain knowledge bases, FAQs, and documentation.

Skills

Performance & Rewards

Customer service

Attention to detail

Communication skills

Problem solving

English proficiency

Education

Bachelor’s degree in HR, business administration, or related field

Tools

SAP SuccessFactors

ServiceNow

Microsoft Teams

SharePoint

MS Office

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Heineken Business Services (HBS) Senior Rewards and Performance Specialist

is responsible for executing transactional and operational activities across performance and rewards. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality operational support, and maintaining alignment with organizational goals.

Your Responsibilities Would Include

• resolving Tier 2 performance and rewards cases
• redirecting complex requests to CoEs or OpCos
• monitoring SLAs and escape issues
• ensuring data accuracy, privacy, compliance, and four-eyes checks
• supporting performance cycle setup, form launches, and data tracking
• tracking progress and completion of performance reviews
• administering annual compensation and incentive cycles
• maintaining job catalogues, grading updates, and role evaluations
• maintaining knowledge bases, FAQs, and documentation.

You Are a Good Candidate If You Have

• more than 3 years of relevant experience in handling complex Performance and Rewards processes. You serve as point of escalation for within peers, onboard new joiners in the team, propose CPI initiatives to automate and improve quality of the tasks
• Bachelor’s degree in human resources, business administration, or a related field
• strong understanding of People Function processes, especially Performance and Rewards processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving capability
• excellent communication and interpersonal skills
• high attention to detail and ability to handle sensitive information
• strong focus on operational and customer service excellence
• proficiency with MS Office suite or related software, and collaboration tools (Teams, SharePoint)
• excellent English (any other regional language is a plus).

You Are a Perfect Match If You Also Have

• experience in service delivery or shared services environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.