People Solutions Leader, HR Service Delivery

Takeda Pharmaceutical Co.; Łódź; On-site; PLN 328,000 - 451,000; Full time

Job summary

Takeda Pharmaceutical Co. in Łódź, Poland is seeking a People Solutions Advisor Lead to provide manager-of-managers leadership for the Advisor service, overseeing 2-4 cluster leads and 12–20 Advisors per cluster.

The role ensures human-centric employee and manager support, drives service performance, workforce planning and continuous improvement across GCC locations, with in-office requirements and exposure to Tier 0/AI-enabled front door initiatives.

Qualifications

• Demonstrated experience leading HR service delivery or comparable people operations through other managers.
• Ability to coach leaders, manage performance and build succession.
• Strong workforce planning and service continuity skills.
• Experience balancing demand, capacity and capability across multiple teams.
• Sound understanding of employee lifecycle operations and multi-channel case management.
• Strong grasp of HR data quality, confidentiality and compliance controls.
• Ability to interpret KPIs and SLAs.
• Ability to diagnose systemic issues and translate evidence into practical service improvements.
• Familiarity with Workday, ServiceNow, SAP or comparable HR and case-management platforms.
• Effective stakeholder management, influencing and change leadership across markets and functions.
• Human-centric approach to sensitive situations.
• Clear judgement about when to involve People Experience Partners or specialist teams.
• Experience enabling self-service, knowledge governance and automation.
• Awareness of responsible AI use and human review requirements.
• Strong written and spoken English.
• Ability to communicate clearly with diverse employee, manager and HR audiences.
• Additional languages relevant to supported.

Responsibilities

• Lead, coach and hold Cluster Leads accountable for service outcomes, people leadership and consistent delivery standards.
• Set clear objectives and review performance across clusters.
• Build a culture of inclusion, collaboration and continuous learning.
• Develop leadership capability and succession plans.
• Address capability gaps and share effective practices across clusters.
• Work through Cluster Leads to strengthen Advisor skills, onboarding and training.
• Support build-operate-transfer (BOT) joiners as part of capability building.
• Ensure teams can support sensitive employee situations with empathy, sound judgement and appropriate escalation.
• Maintain clear boundaries so Advisor responsibilities do not extend into specialist HR partnering.

Skills

HR leadership

Coaching & succession

Workforce planning

Demand & capacity

Employee lifecycle

HR data quality

KPIs & SLAs

Root cause analysis

HR systems

Stakeholder mgmt

Empathy

Escalation judgement

Self-service & automation

Responsible AI

English proficiency

Clear communication

Languages

Tools

Workday

ServiceNow

SAP

Job description

Takeda Pharmaceutical Co. in Łódź, Poland is seeking a People Solutions Advisor Lead to provide manager-of-managers leadership for the Advisor service, overseeing 2-4 cluster leads and 12–20 Advisors per cluster.

The role ensures human-centric employee and manager support, drives service performance, workforce planning and continuous improvement across GCC locations, with in-office requirements and exposure to Tier 0/AI-enabled front door initiatives.