People Solutions Leader: Advisor Team Lead

Takeda; Łódź; On-site; PLN 328,000 - 451,000; Full time

Job summary

Qualifications

• Demonstrated experience leading HR service delivery or comparable people operations.
• Ability to coach leaders, manage performance and build succession.
• Strong workforce planning and service continuity skills.
• Experience balancing demand, capacity and capability across multiple teams.
• Sound understanding of employee lifecycle operations and multi-channel case management.
• Strong grasp of HR data quality, confidentiality and compliance controls.
• Ability to interpret KPIs and SLAs.
• Familiarity with Workday, ServiceNow, SAP or comparable HR platforms.
• Effective stakeholder management across markets and functions.
• Strong written and spoken English.

Responsibilities

• Lead Cluster Leads to deliver consistent service outcomes.
• Plan cross-cluster workforce and capacity across demand signals.
• Own Advisor service performance against KPIs, SLAs and quality standards.
• Oversee governance, lifecycle processes and data quality controls.
• Coordinate cross-cluster collaboration and escalation for systemic issues.

Skills

Leadership of HR service delivery

Coaching leaders

Workforce planning

Demand & capacity balancing

Employee lifecycle operations

HR data quality & compliance

KPIs & SLAs interpretation

Workday/ServiceNow/SAP familiarity

Stakeholder management

English communication

Additional languages

Human-centric approach

Decision boundaries with HR partners

AI content governance

Clear communication

Tools

GCC locations

Job description