People Solutions Advisor Lead - HR Service Delivery

Takeda Pharmaceutical Co.; Łódź; On-site; MXN 1,500,000 - 1,900,000; Full time

Job summary

Takeda Pharmaceutical Co. in Mexico City seeks a People Solutions Advisor Lead to manage a team of cluster leads, drive HR service delivery and ensure continuity across multiple hubs.

The role focuses on human-centric support, governance and transformation across the advisor service landscape. The position reports to the People Solutions leadership and collaborates with regional HR partners to optimize processes, data quality and employee experience.

Qualifications

• Demonstrated experience leading HR service delivery or comparable people operations through other managers.
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Responsibilities

• Lead leaders and build organisational capability.
• Plan capacity and protect service continuity.
• Deliver reliable service and resolve systemic issues.
• Strengthen quality, compliance and process governance.
• Enable digital transformation and better access to support.
• Build One HR partnerships and stakeholder accountability.

Skills

HR service delivery

Coaching leaders

Workforce planning

Service continuity

Stakeholder management

Data quality

KPIs/SLAs

Change leadership

Multi-channel support

English proficiency

Tools

Workday

ServiceNow

SAP

Job description

Takeda Pharmaceutical Co. in Mexico City seeks a People Solutions Advisor Lead to manage a team of cluster leads, drive HR service delivery and ensure continuity across multiple hubs.

The role focuses on human-centric support, governance and transformation across the advisor service landscape. The position reports to the People Solutions leadership and collaborates with regional HR partners to optimize processes, data quality and employee experience.