Payments Operations Specialist with Hebrew

HSBC; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension and life assurance

Home office setup reimbursement (up to

Employee assistance program

Multisport card

Free parking

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. in Kraków runs a payments operations centre processing domestic and international payments end-to-end. You will ensure accurate, timely payments in line with controls and regulatory requirements while driving process improvements.

The role requires experience in payments/banking operations, a keen eye for detail, and proven ability to manage multiple priorities in a high-volume environment. English is required (B2) and Hebrew (B1) is desirable.

Qualifications

• Experience in payments operations, banking operations, or similar processing and controls environment.
• Understanding of payment lifecycles and investigation processes.
• Strong attention to detail with a disciplined approach to risk and controls.
• Clear communication and collaborative working style.
• English (B2) required; Hebrew (B1) desirable.

Responsibilities

• Participate in change activities and perform PVT affecting payment processes.
• Process, monitor, and validate payment instructions across channels.
• Complete daily controls, reconciliations, and exception handling to minimise risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within SLAs.
• Maintain clear case notes and documentation for auditability and governance.
• Identify root causes of recurring issues and support process improvements/automation.
• Support incident management and contribute to continuous improvement and resilience.

Skills

Payments operations

Banking operations

Payment lifecycle

Risk and controls

English (B2)

Hebrew (B1)

Communication

Team collaboration

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Join our Payments Operations team to help process and control domestic and international payments end-to-end. You’ll ensure payments are completed accurately, on time, and in line with internal controls and regulatory requirements—while continuously improving how we work.

What you’ll be doing:

• Participate in change activities and performing PVT (Process Verification Testing) impacting payment processes.
• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and strong governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.

You’re a great candidate if you have these:

• Working in shifts and based on business calendar (between 8:00 till 18:00 under balance time)
• Proven experience in payments operations, banking operations, or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail, with a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication skills and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• At least communicative English (B2), Hebrew (B1)

What you’ll get with us:

The pay range for this role is 7634 PLN - 9541 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition award
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

You'll achieve more when you join HSBC.