Payments Investigations Specialist

HSBC Holdings plc; Kraków; On-site; PLN 66,000 - 89,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup up to 800 PLN

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training support

Social fund

Free parking

Job summary

HSBC Service Delivery Polska, part of HSBC Holdings plc, seeks a Payments Investigations Executive to support payments investigations across domestic and international flows. You’ll work with colleagues globally to protect service delivery and mitigate loss while assisting Business Partners in multiple countries.

The role emphasizes accuracy, process discipline, and effective communication in English, with a potential German asset. It is based in Kraków with a competitive benefits package.

Qualifications

• Strong attention to detail across investigations and instruction processing.
• Fluent written and spoken English; German an asset.
• Ability to build relationships across teams and stakeholders.
• Capable of working with minimal supervision while meeting targets.
• Familiarity with payments and investigations processes.

Responsibilities

• Investigate outward payments across manual and semi-automated processes.
• Investigate inward payments and resolve related queries.
• Process commercial bills, payment charges and reconciliations.
• Contact foreign banks via SWIFT to progress investigations.
• Coordinate actions with teams via email/phone to close items.
• Maintain knowledge of procedures and products and apply them consistently.
• Identify showstoppers and escalate risk impacting service or loss.
• Process customer instructions accurately to agreed quality standards.

Skills

Attention to detail

English communication

Teamwork

Independent work

Process orientation

Tools

SWIFT

Job description

HSBC Service Delivery Polska, part of HSBC Holdings plc, seeks a Payments Investigations Executive to support payments investigations across domestic and international flows. You’ll work with colleagues globally to protect service delivery and mitigate loss while assisting Business Partners in multiple countries.

The role emphasizes accuracy, process discipline, and effective communication in English, with a potential German asset. It is based in Kraków with a competitive benefits package.