Payments Operation Executive

HSBC Holdings plc; Kraków; On-site; PLN 66,000 - 89,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup up to 800 PLN

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training support

Social fund

Free parking

Job summary

HSBC Service Delivery Polska, part of HSBC Holdings plc, seeks a Payments Investigations Executive to support payments investigations across domestic and international flows. You’ll work with colleagues globally to protect service delivery and mitigate loss while assisting Business Partners in multiple countries.

The role emphasizes accuracy, process discipline, and effective communication in English, with a potential German asset. It is based in Kraków with a competitive benefits package.

Qualifications

• Strong attention to detail across investigations and instruction processing.
• Fluent written and spoken English; German an asset.
• Ability to build relationships across teams and stakeholders.
• Capable of working with minimal supervision while meeting targets.
• Familiarity with payments and investigations processes.

Responsibilities

• Investigate outward payments across manual and semi-automated processes.
• Investigate inward payments and resolve related queries.
• Process commercial bills, payment charges and reconciliations.
• Contact foreign banks via SWIFT to progress investigations.
• Coordinate actions with teams via email/phone to close items.
• Maintain knowledge of procedures and products and apply them consistently.
• Identify showstoppers and escalate risk impacting service or loss.
• Process customer instructions accurately to agreed quality standards.

Skills

Attention to detail

English communication

Teamwork

Independent work

Process orientation

Tools

SWIFT

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

HSBC Service Delivery Polska is part of HSBC Holdings plc, supporting customers and partners across a global network. As a Payments Investigations Executive in Payments you’ll investigate a wide range of payment activity across domestic and international flows, helping protect service delivery and reduce potential loss to the bank while supporting Business Partners in multiple countries.

What you'll do

• Investigate outward payments across manual and semi-automated payments including repair activities
• Investigate inward payments and follow up on related queries and exceptions
• Process commercial bills, payment charges and payments reconciliations
• Contact foreign banks using SWIFT messages to progress and resolve investigations
• Communicate with other teams via email and phone to coordinate actions and close items
• Maintain and update knowledge of procedures and products and apply them consistently
• Identify potential showstoppers and elevate issues that may impact service delivery or create loss exposure
• Process customer instructions accurately to agreed quality standards and targets and support team objectives

What you need to have to succeed in this role

• German language skills would be an asset
• Apply strong attention to detail across investigations and customer instruction processing
• Build effective working relationships with colleagues and stakeholders across teams
• Work with minimal supervision while maintaining quality and meeting targets
• Contribute as a team member to shared outcomes and service delivery
• Use computer literacy to manage daily processing and investigation tasks
• Communicate fluently in English in writing and by phone
• Follow established procedures and standards consistently
• Escalate issues and transactions promptly to Line Management when service delivery or loss risk may be impacted

What we offer

The pay range for this role is 5950 PLN - 8000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [e-mail]