Order-to-Cash Specialist | SAP SD & Process Improvement

Lapp Business Services; Wrocław; Hybrid; PLN 54,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working hours

Medical care

Multisport card

Life Insurance

Language courses

Retirement saving scheme

Job summary

LAPP is seeking a dedicated Order Management & Sales Operations professional in Wroclaw. You will accurately process customer orders, ensure data integrity, and collaborate with internal teams to resolve order-related queries while supporting process improvements.

The role requires 1–2 years in sales support, strong English skills (B2+), and proficiency in SAP SD and MS Office. Hybrid work model and broad benefits are offered.

Qualifications

• Higher education preferred in Business Administration, Sales or related fields.
• Min 1–2 years of work experience in sales support (order management), customer service & administration.
• Good English skills (verbal and written – min B2).
• Process transition and optimization skills preferred.
• Proficient in MS Office (Excel, PowerPoint).
• Strong knowledge of SAP SD system.
• Strong attention to detail and data accuracy.
• Willingness to develop and good communication skills.
• Team player with cross-cultural collaboration.
• Attention to detail and focus on customer satisfaction.
• Proactive with ownership of tasks and continuous improvement mindset.

Responsibilities

• Accurately, completely and timely process customer orders in the company's IT systems.
• Ensure all order details, pricing, customer information and related data are entered correctly.
• Collaborate with external customers and internal teams to clarify order-related queries.
• Address and resolve order-related issues promptly and efficiently.
• Be responsible for output quality in the designated area.
• Utilize IT tools to maximize process efficiency.
• Support Junior Specialists on-the-job with guidance and training.
• Participate in knowledge transfer projects and deployment of new technology.
• Initiate and support process improvement initiatives in order-to-cash procedures.
• Assist in preparing policies and procedures for order-to-cash compliance.

Skills

English proficiency

MS Office

SAP SD

Team player

Attention to detail

Proactiveness

Education

Business Administration (or related)

Tools

MS Office

SAP SD

Job description

LAPP is seeking a dedicated Order Management & Sales Operations professional in Wroclaw. You will accurately process customer orders, ensure data integrity, and collaborate with internal teams to resolve order-related queries while supporting process improvements.

The role requires 1–2 years in sales support, strong English skills (B2+), and proficiency in SAP SD and MS Office. Hybrid work model and broad benefits are offered.