SAP Customer Care Specialist - Hybrid, End-to-End Orders

Ashland Ingredients Poland sp. z o.o.; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Ashland Ingredients Poland sp. z o.o. is seeking a Customer Service Representative in Warsaw to join the Supply Chain team on a hybrid basis. You will own order entry, coordination, and documentation, acting as the primary contact for assigned customers.

The role requires English language skills, prior customer service experience, strong communication, detail orientation, and the ability to navigate SAP and related systems while collaborating with Planning, Warehousing, and Logistics.

Qualifications

• Experience in Customer Service or related areas.
• Customer service‑oriented attitude and strong communication.
• High attention to detail and problem‑solving skills.
• Proficient with Microsoft Windows applications.

Responsibilities

• Manage sales orders end‑to‑end (order entry, confirmation, changes, delivery coordination, and billing) in SAP.
• Serve as the primary point of contact for assigned customers regarding orders, deliveries, and documentation.
• Coordinate with Planning, Warehousing, Logistics, and External Forwarders to ensure on‑time shipments.
• Ensure accuracy of shipping, commercial, and regulatory documentation (e.g. Invoice, DN, CMR, CoA, export documents).
• Proactively manage order exceptions, delays, short shipments, and damages, escalating when needed.
• Support credit/debit note processing in cooperation with Finance and Sales.
• Maintain accurate master data and order data in SAP and related systems.
• Handle customer communications professionally, ensuring timely and clear responses.
• Contribute to process improvements, standardisation, and knowledge sharing within the team.
• Ensure compliance with EHS, SOX, and internal control requirements.

Skills

English (written and spoken)

Customer service

Communication

Attention to detail

Problem solving

Microsoft Windows

SAP familiarity

Tools

SAP

Job description

Ashland Ingredients Poland sp. z o.o. is seeking a Customer Service Representative in Warsaw to join the Supply Chain team on a hybrid basis. You will own order entry, coordination, and documentation, acting as the primary contact for assigned customers.

The role requires English language skills, prior customer service experience, strong communication, detail orientation, and the ability to navigate SAP and related systems while collaborating with Planning, Warehousing, and Logistics.