SAP Order Management & Logistics Specialist (Hybrid)

Ashland; Polska; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid role

Job summary

Ashland Ingredients Poland sp. z o.o. seeks a Customer Service Representative in Warsaw. The role is hybrid and reports to Customer Service Supervisor, within the Supply Chain function. You will manage orders end-to-end and serve as the main contact for customers.

Key tasks include coordinating with Planning, Warehousing, Logistics, and Forwarders, ensuring compliant shipping documents, and maintaining SAP master data. Strong English and prior customer service experience are essential.

Qualifications

• English language skills required (written and spoken).
• Minimum experience in Customer Service or related areas.
• Strong communication and detail-orientation.
• Proficient with Microsoft Windows applications.

Responsibilities

• Manage sales orders end-to-end in SAP.
• Primary contact for customers regarding orders, deliveries, and docs.
• Coordinate with Planning, Warehousing, Logistics, and Forwarders.
• Ensure shipping and regulatory docs are accurate.
• Handle order exceptions and delays, escalate when needed.
• Support credit/debit note processing with Finance and Sales.
• Maintain master/order data in SAP and related systems.
• Communicate professionally with customers with timely responses.

Skills

English (written & spoken)

Customer service experience

Communication skills

Microsoft Windows

Tools

SAP

Job description

Ashland Ingredients Poland sp. z o.o. seeks a Customer Service Representative in Warsaw. The role is hybrid and reports to Customer Service Supervisor, within the Supply Chain function. You will manage orders end-to-end and serve as the main contact for customers.

Key tasks include coordinating with Planning, Warehousing, Logistics, and Forwarders, ensuring compliant shipping documents, and maintaining SAP master data. Strong English and prior customer service experience are essential.