Order Management Specialist – Hybrid Kraków

Hollybank Trustees Ltd; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medicover

Multisport & Cafeteria

Office in Krakow city center

BiznesLiga league participation

Job summary

Grass Valley is seeking an Account Specialist – Order Management (Maternity Cover) to join the Operations team in Kraków. You will handle accurate entry, processing, and management of customer orders for an assigned portfolio, coordinating with Sales, Project Management, Finance, and manufacturing to meet customer requirements.

You will work closely with manufacturing in Breda and Montreal, ensuring timely delivery, handling changes, and providing timely communications to stakeholders.

Qualifications

• Previous experience in Order Management or customer service.
• Experience with ERP systems; SAP is a plus.
• Experience with CRM systems; Salesforce is a plus.
• Advanced English, both written and spoken.
• Strong Excel and Microsoft Office skills.
• Excellent organizational and time-management abilities.
• Ability to meet deadlines, especially month-end.
• Strong communication and collaboration across departments.

Responsibilities

• Process new customer sales orders in the ERP system, ensuring accuracy of equipment specs, order details, and pricing.
• Manage changes to customer requirements throughout the order lifecycle and inform stakeholders.
• Prepare and send Order Acknowledgements and Shipment Schedule documents to customers.
• Monitor and follow up daily on all assigned orders to ensure timely progress and delivery.
• Coordinate with manufacturing teams to meet customer timeframes.
• Communicate order updates and potential delays to Project Managers, Sales, and customers.
• Resolve Credit Holds and other issues with Sales and Finance.
• Respond promptly to internal and external customer inquiries via email and phone.
• Ensure orders are shipped and invoiced accurately and timely.
• Process RMAs and Credit Notes for returned sales equipment.
• Maintain up-to-date order information and documentation.

Skills

Order management

ERP systems

Sales operations

CRM systems

Excel

Tools

SAP

Salesforce

Job description

Grass Valley is seeking an Account Specialist – Order Management (Maternity Cover) to join the Operations team in Kraków. You will handle accurate entry, processing, and management of customer orders for an assigned portfolio, coordinating with Sales, Project Management, Finance, and manufacturing to meet customer requirements.

You will work closely with manufacturing in Breda and Montreal, ensuring timely delivery, handling changes, and providing timely communications to stakeholders.