Operations Manager I: Lead Teams, Drive Impact

Concentrix CVG International sp. z o.o.; Lublin; On-site; PLN 180,000 - 260,000; Full time

Job summary

Concentrix CVG International sp. z o.o. in Lublin, Poland, seeks an Operations Manager I to lead a team of Team Leaders, drive performance, and deliver results for clients and employees in a fast-paced, global organisation.

You will coach leaders, analyse performance data, and collaborate with HR, Training, Quality, WFM, and Recruitment to improve processes. Fluent Polish (C1/C2) and English (B2+) are required to succeed in this people-centric role.

Qualifications

• Experience leading leaders and large teams in a BPO/Contact Center environment.
• Strong stakeholder management and client-facing skills.
• Data-driven decision making and performance improvement mindset.

Responsibilities

• Lead, coach, and develop a team of Team Leaders
• Drive performance across service, quality, productivity, and customer experience metrics
• Build strong relationships with clients and key stakeholders
• Analyse performance data and implement improvement plans
• Own operational success and continuously improve processes

Skills

Leadership

Stakeholder management

Data-driven decisions

Performance coaching

BPO/Contact Center

Polish language

English language

Job description

Concentrix CVG International sp. z o.o. in Lublin, Poland, seeks an Operations Manager I to lead a team of Team Leaders, drive performance, and deliver results for clients and employees in a fast-paced, global organisation.

You will coach leaders, analyse performance data, and collaborate with HR, Training, Quality, WFM, and Recruitment to improve processes. Fluent Polish (C1/C2) and English (B2+) are required to succeed in this people-centric role.