Operations Leader: Build Teams, Drive Results

Concentrix; Lublin; On-site; PLN 180,000 - 270,000; Full time

Job summary

Concentrix is seeking an Operations Manager to lead a team of Team Leaders in a fast-paced environment. You will drive operational excellence, partner with senior stakeholders and clients, and develop future leaders within a growing global organisation.

Responsibilities include coaching leaders, driving performance across service metrics, building client relationships, and owning continuous improvement initiatives within a dynamic, people-focused setting.

Qualifications

• Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments.
• Proven leadership experience managing leaders and large teams.
• Strong stakeholder and client management skills.
• Data-driven decision maker with excellent problem-solving abilities.
• Passion for coaching, developing people, and driving performance.

Responsibilities

• Lead, coach, and develop a team of Team Leaders and ensure high performance across service, quality, productivity and customer experience metrics.
• Build strong relationships with clients and key stakeholders to ensure alignment and success.
• Analyse performance data and implement improvement plans to drive results.
• Create an engaging, high-performing culture where teams thrive.
• Collaborate with HR, Training, Quality, WFM, and Recruitment to deliver results.

Skills

Leadership

Stakeholder management

Client management

Data-driven

Problem solving

Coaching

Job description

Concentrix is seeking an Operations Manager to lead a team of Team Leaders in a fast-paced environment. You will drive operational excellence, partner with senior stakeholders and clients, and develop future leaders within a growing global organisation.

Responsibilities include coaching leaders, driving performance across service metrics, building client relationships, and owning continuous improvement initiatives within a dynamic, people-focused setting.