Operations Manager

Concentrix; Lublin; On-site; PLN 180,000 - 270,000; Full time

Job summary

Concentrix is seeking an Operations Manager to lead a team of Team Leaders in a fast-paced environment. You will drive operational excellence, partner with senior stakeholders and clients, and develop future leaders within a growing global organisation.

Responsibilities include coaching leaders, driving performance across service metrics, building client relationships, and owning continuous improvement initiatives within a dynamic, people-focused setting.

Qualifications

• Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments.
• Proven leadership experience managing leaders and large teams.
• Strong stakeholder and client management skills.
• Data-driven decision maker with excellent problem-solving abilities.
• Passion for coaching, developing people, and driving performance.

Responsibilities

• Lead, coach, and develop a team of Team Leaders and ensure high performance across service, quality, productivity and customer experience metrics.
• Build strong relationships with clients and key stakeholders to ensure alignment and success.
• Analyse performance data and implement improvement plans to drive results.
• Create an engaging, high-performing culture where teams thrive.
• Collaborate with HR, Training, Quality, WFM, and Recruitment to deliver results.

Skills

Leadership

Stakeholder management

Client management

Data-driven

Problem solving

Coaching

Job description

Lead People. Drive Performance. Create Impact.

Are you an experienced people leader who thrives in a fast-paced environment?

We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.

This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organisation

As an Operations Manager, you will:

• Lead, coach, and develop a team of Team Leaders
• Drive performance across service, quality, productivity, and customer experience metrics
• Build strong relationships with clients and key stakeholders
• Analyse performance data and implement improvement plans
• Create an engaging, high-performing culture where teams thrive
• Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results
• Own operational success and continuously improve processes

What We’re Looking For

• Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments
• Proven leadership experience managing leaders and large teams
• Strong stakeholder and client management skills
• Data-driven decision maker with excellent problem-solving abilities
• Passion for coaching, developing people, and driving performance
• Fluent Polish (C1/C2) and English (B2+)

You're a hands-on leader who loves developing people, solving challenges, and delivering results.

You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.

If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.