German-Speaking Call Center Team Lead

Concentrix CVG International sp. z o.o.; Katowice; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

Concentrix CVG International sp. z o.o. in Katowice seeks a Team Lead to supervise a group of call center associates and drive performance. You will coach, motivate and hold the team accountable to achieve weekly KPIs in a hybrid work setting.

Fluency in German (C1/C2) and English is required. The role demands strong communication, multitasking, and leadership to foster a productive, customer-focused team environment.

Qualifications

• Team Leader experience is mandatory.
• German language proficiency at C1/C2 and strong English communication.
• Proven ability to coach, develop and motivate a team.

Responsibilities

• Supervise day-to-day operations of a group of call center associates.
• Coach direct reports on performance to meet KPIs weekly.
• Identify performance gaps and implement corrective actions up to termination.
• Ensure service levels meet contractual KPIs and financial targets.
• Lead team meetings and organize team activities.
• Stay updated on internal processes and participate in manager development training.

Skills

Team Leader experience

German language

Coaching and mentoring

Job description

Concentrix CVG International sp. z o.o. in Katowice seeks a Team Lead to supervise a group of call center associates and drive performance. You will coach, motivate and hold the team accountable to achieve weekly KPIs in a hybrid work setting.

Fluency in German (C1/C2) and English is required. The role demands strong communication, multitasking, and leadership to foster a productive, customer-focused team environment.