Team Leader with French and English

Concentrix; Katowice; Vor Ort; PLN 112.000 - 190.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Team Leader to supervise a French and English speaking call center team in Katowice, Poland. The role focuses on coaching, performance management and achieving KPIs while maintaining a positive, compliant work environment.

You will lead day-to-day operations, drive engagement, and partner with stakeholders to deliver top-tier customer service and operational results.

Qualifikationen

• Experience as a Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management capabilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Aufgaben

• Lead day-to-day performance, engagement, and attendance management of your team.
• Coach and develop team members through regular feedback and performance reviews.
• Drive achievement of KPIs, quality standards, and operational targets.
• Identify performance gaps and create development plans for continuous improvement.
• Support escalations and provide guidance on complex customer situations.
• Conduct engaging team meetings and foster a positive team environment.
• Motivate employees and recognize achievements to drive engagement.
• Ensure compliance with company policies and client expectations.
• Promote a culture of accountability, collaboration, and continuous learning.

Kenntnisse

French language proficiency

English language proficiency

Team leadership

Coaching

Performance management

Communication

Stakeholder management

On-site work

Jobbeschreibung

Job Title: Team Leader with French and English

Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Why Join Us?

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organization

What You'll Be Doing?

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

What We're Looking For

• French (C1/C2) and English (C1/C2)
• Previous experience as a Team Leader, Supervisor, or People Manager
• Strong coaching and performance management skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and manage multiple priorities
• Results-driven mindset with strong problem-solving capabilities
• Passion for leading, motivating, and developing people
• Flexibility and adaptability in a fast-changing environment
• Availability to work 100% onSite

Location: Katowice, Poland. Languages: English & French Leadership Level: Team Leader/ Supervisor Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.