Operations Leader: Scale Teams, Drive Performance & Impact

Concentrix; Lublin; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Career growth opportunities

Global organisation

Job summary

Concentrix in Lublin, Poland, is seeking an Operations Manager to lead a team of Team Leaders and drive performance across service, quality, productivity, and customer experience metrics. You will partner with senior stakeholders and clients to deliver results and uphold a culture of high performance.

The role requires hands-on leadership, coaching, and a passion for developing people, with fluent Polish and strong English.

Qualifications

• Experience leading large teams in BPO/Contact Centre or CX environments.
• Proven ability to coach and develop people and leaders.
• Fluent Polish (C1/C2) and English (B2+).

Responsibilities

• Lead, coach, and develop a team of Team Leaders.
• Drive performance across service, quality, productivity, and customer experience metrics.
• Build strong relationships with clients and key stakeholders.
• Analyze performance data and implement improvement plans.
• Create an engaging, high-performing culture and collaborate with HR, Training, Quality, WFM, and Recruitment.

Skills

People leadership

Stakeholder management

Data-driven decisions

Coaching & development

Polish language

English language

Tools

HR systems

Job description

Concentrix in Lublin, Poland, is seeking an Operations Manager to lead a team of Team Leaders and drive performance across service, quality, productivity, and customer experience metrics. You will partner with senior stakeholders and clients to deliver results and uphold a culture of high performance.

The role requires hands-on leadership, coaching, and a passion for developing people, with fluent Polish and strong English.