Team Leader with Danish/Norwegian and English

Concentrix; Katowice; On-site; PLN 140,000 - 200,000; Full time

Job summary

Concentrix in Katowice seeks a Team Leader to supervise a team of customer service professionals, delivering outstanding customer experience and operational excellence. You will coach, motivate, and manage attendance while driving KPIs and quality standards in a fast-paced environment.

The role requires Danish or Norwegian plus English at high proficiency, with prior people-management experience and a passion for developing others. On-site work in Katowice is required.

Qualifications

• Danish or Norwegian (C1/C2) and English (C1/C2).
• Experience as Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead day-to-day performance, engagement, and attendance management for the team.
• Coach and develop team members through regular feedback and performance reviews.
• Drive KPIs, quality standards, and operational targets.
• Identify performance gaps and create development plans for improvement.
• Support escalations and provide guidance on complex customer situations.
• Conduct engaging team meetings and foster a positive environment.
• Motivate employees and recognize achievements to drive engagement.
• Ensure compliance with policies, procedures and client expectations.
• Promote accountability, collaboration and continuous learning.

Skills

Danish/Norwegian (C1/C2)

English (C1/C2)

Coaching

People management

Communication

Job description

Job Title: Team Leader with Danish/Norwegian and English Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Why Join Us?

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organization

What You'll Be Doing?

As a Team Leader, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

What We're Looking For

• Danish or Norwegian (C1/C2) and English (C1/C2)
• Previous experience as a Team Leader, Supervisor, or People Manager
• Strong coaching and performance management skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and manage multiple priorities
• Results-driven mindset with strong problem-solving capabilities
• Passion for leading, motivating, and developing people
• Flexibility and adaptability in a fast-changing environment
• Availability to work 100% onSite

Location: Katowice, Poland.

Languages: English & Danish/Norwegian

Leadership Level: Team Leader/ Supervisor

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements: Time Type: Mission:

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use everyday — improve the businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. We’ve got them covered. But how? We design game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.