Operations Manager I

Concentrix CVG International sp. z o.o.; Lublin; On-site; PLN 180,000 - 260,000; Full time

Job summary

Concentrix CVG International sp. z o.o. in Lublin, Poland, seeks an Operations Manager I to lead a team of Team Leaders, drive performance, and deliver results for clients and employees in a fast-paced, global organisation.

You will coach leaders, analyse performance data, and collaborate with HR, Training, Quality, WFM, and Recruitment to improve processes. Fluent Polish (C1/C2) and English (B2+) are required to succeed in this people-centric role.

Qualifications

• Experience leading leaders and large teams in a BPO/Contact Center environment.
• Strong stakeholder management and client-facing skills.
• Data-driven decision making and performance improvement mindset.

Responsibilities

• Lead, coach, and develop a team of Team Leaders
• Drive performance across service, quality, productivity, and customer experience metrics
• Build strong relationships with clients and key stakeholders
• Analyse performance data and implement improvement plans
• Own operational success and continuously improve processes

Skills

Leadership

Stakeholder management

Data-driven decisions

Performance coaching

BPO/Contact Center

Polish language

English language

Job description

Job Title: Operations Manager I

Job Description

Operations Manager | Lublin, Poland

Lead People. Drive Performance. Create Impact.

Are you an experienced people leader who thrives in a fast-paced environment? We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees. This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.

Why Join Us

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organisation

Your Impact

• Lead, coach, and develop a team of Team Leaders
• Drive performance across service, quality, productivity, and customer experience metrics
• Build strong relationships with clients and key stakeholders
• Analyse performance data and implement improvement plans
• Create an engaging, high-performing culture where teams thrive
• Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results
• Own operational success and continuously improve processes

What We're Looking For

• Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments
• Proven leadership experience managing leaders and large teams
• Strong stakeholder and client management skills
• Data-driven decision maker with excellent problem-solving abilities
• Passion for coaching, developing people, and driving performance
• Fluent Polish (C1/C2) and English (B2+)

You're a hands-on leader who loves developing people, solving challenges, and delivering results. You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best. If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.

Location: Lublin, Poland

Languages: Polish & English

Leadership Level: Operations Manager

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fueled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.