Quality & Training Specialist with Danish/Norwegian and English

Concentrix; Katowice; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

MyBenefit platform

Life insurance

e-learning platforms

Employee Assistance Program

Free language courses

Employee events

Job summary

Concentrix in Katowice is seeking a Quality & Training Specialist to ensure quality across interactions and to deliver effective training and coaching. The role combines quality assurance with hands-on development of staff, including calibration with client teams and ongoing collaboration with Operations.

The ideal candidate will have Danish/Norwegian (C1/C2) and English (C1/C2) fluency, plus proven trainer or evaluator experience, strong analytical and facilitation skills, and the ability to

Qualifications

• Tr ainer or Quality Evaluator experience is mandatory.
• Strong analytical skills and attention to detail.
• Excellent communication and facilitation skills.

Responsibilities

• Monitor and evaluate calls, chats, and emails to ensure quality.
• Analyze performance trends, identify gaps, and recommend improvements.
• Share quality insights with internal and client stakeholders.
• Participate in calibration sessions for scoring consistency.
• Maintain understanding of products, services, and program requirements.
• Support quality initiatives, documentation, and improvement projects.
• Deliver training sessions using modern facilitation techniques.
• Coach employees and monitor learning progress.
• Prepare and facilitate classroom, virtual, and hands-on activities.
• Evaluate training effectiveness and update learning programs.

Skills

Danish/Norwegian (C1/C2) + English (C1

Tools

MS Office

Job description

Job Title: Quality & Training Specialist with Danish/Norwegian and English

Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.

Why Join Us?

• Make a direct impact on service quality and business performance
• Develop and coach employees to reach their full potential
• Work closely with Operations, Leadership, and Client teams
• Gain exposure to both Quality and Learning & Development functions
• Enjoy career growth opportunities within a global organization
• Be part of a collaborative and people-focused culture
• Access continuous learning and professional development programs

Your Impact

Quality Excellence

• Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
• Analyze performance trends, identify gaps, and recommend improvement actions
• Share quality insights and evaluation results with internal and client stakeholders
• Participate in calibration sessions to drive scoring consistency and best practices
• Maintain a strong understanding of products, services, and program requirements
• Support quality initiatives, documentation updates, and improvement projects
• Partner with Operations to identify key performance drivers and optimization opportunities
• Contribute to overall business performance, operational excellence, and customer satisfaction

Training & Development

• Deliver impactful training sessions using modern facilitation techniques
• Coach and support employees throughout their learning journey
• Monitor trainee progress and provide constructive developmental feedback
• Prepare and facilitate classroom, virtual, and hands-on learning activities
• Partner with Operations to ensure successful transition from training to production
• Evaluate training effectiveness and recommend improvements to learning programs
• Support the creation and enhancement of training materials and job aids
• Foster a culture of continuous learning and professional growth

What We're Looking For

• Danish/Norwegian (C1/C2) + English (C1/C2)
• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail
• Excellent organizational and time-management abilities
• Ability to work independently and manage multiple priorities
• Excellent communication and facilitation skills
• Proficiency in Microsoft Office applications
• English and/or Polish language skills considered an asset
• Availability to work from our Katowice office - OnSite role

What We Offer

• Stable full-time employment based on an employment contract
• Private healthcare package (Luxmed)
• MyBenefit platform and additional employee benefits
• Life insurance coverage
• Access to e-learning and professional development platforms
• Employee Assistance Program (psychological, legal, financial, and managerial support)
• Free language courses
• Employee events, competitions, engagement initiatives, and much more

Time Type: Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. We’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13