Team Lead with German

Concentrix CVG International sp. z o.o.; Katowice; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

Concentrix CVG International sp. z o.o. in Katowice seeks a Team Lead to supervise a group of call center associates and drive performance. You will coach, motivate and hold the team accountable to achieve weekly KPIs in a hybrid work setting.

Fluency in German (C1/C2) and English is required. The role demands strong communication, multitasking, and leadership to foster a productive, customer-focused team environment.

Qualifications

• Team Leader experience is mandatory.
• German language proficiency at C1/C2 and strong English communication.
• Proven ability to coach, develop and motivate a team.

Responsibilities

• Supervise day-to-day operations of a group of call center associates.
• Coach direct reports on performance to meet KPIs weekly.
• Identify performance gaps and implement corrective actions up to termination.
• Ensure service levels meet contractual KPIs and financial targets.
• Lead team meetings and organize team activities.
• Stay updated on internal processes and participate in manager development training.

Skills

Team Leader experience

German language

Coaching and mentoring

Job description

Team Lead with German Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures
• Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

Team Leader experience is mandatory

Languages

• German C1/C2
• English

Other Details

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Location

Hybrid

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Time Type

Full time 2027-09-30

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.