On-Site IT Support Specialist - Windows & Digital Workplace

ALTEN; Tychy; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Medicover medical care

Medicover Benefits platform

Medicover Sport card

Referral Program

Newborn child allowance

Job summary

ALTEN Polska is seeking an experienced Level 2 End User Support professional to provide on-site Digital Workplace support for a large international manufacturing organization in Southern Poland. You will handle incidents, service requests, and ticket management, while delivering Level 1 service desk activities and supporting device deployments.

The role requires 3–5+ years in enterprise End User Support, strong Windows 11 & Microsoft 365 troubleshooting, and fluency in Polish with good English.

Qualifications

• 3–5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
• Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
• Experience with Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, SCCM, ITSM/ticketing platforms.

Responsibilities

• Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
• Handle incidents, service requests and ticket management through to resolution.
• Deliver Level 1 Service Desk activities as a primary assignment.
• Support workplace projects, hardware/software deployments and lifecycle management.
• Install, configure and troubleshoot end-user devices, operating systems and applications.
• Support laptops, desktops, printers, mobile devices and meeting-room technology.
• Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
• Perform root cause analysis for recurring issues and drive service improvements.
• Create and maintain technical documentation, knowledge articles and procedures.
• Execute knowledge transfer activities and support operational excellence.

Skills

Troubleshooting

Independent work

Documentation

Communication

Knowledge sharing

Tools

Microsoft Teams

Active Directory

Microsoft Entra ID

Microsoft Intune

SCCM / ConfigMgr

ITSM / ticketing platforms

LAN/Wi‑Fi troubleshooting

Job description

ALTEN Polska is seeking an experienced Level 2 End User Support professional to provide on-site Digital Workplace support for a large international manufacturing organization in Southern Poland. You will handle incidents, service requests, and ticket management, while delivering Level 1 service desk activities and supporting device deployments.

The role requires 3–5+ years in enterprise End User Support, strong Windows 11 & Microsoft 365 troubleshooting, and fluency in Polish with good English.