Hybrid Onsite IT Support Specialist – End-User & Network

Outokumpu; Katowice; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus

Job summary

Outokumpu is seeking an IT infrastructure support professional to join our Katowice team. This role provides onsite end-user device support (PCs, laptops, mobile, printers, meeting room gear) with VDI experience, ensuring incidents and service requests are resolved promptly within SLAs.

The ideal candidate brings 3+ years in IT infrastructure support, strong Windows/AD/SCCM/Intune skills, IT asset management experience, and fluent English and Polish.

Qualifications

• Bachelor's degree in IT or equivalent practical experience.
• 3+ years of experience in IT infrastructure support.
• Experience with Windows, Active Directory, SCCM and Intune.
• Strong problem-solving and customer service skills.
• Fluent English and Polish, both written and spoken.

Responsibilities

• Provide onsite IT support for end-user devices (PCs, laptops, mobile, printers, meeting room equipment, VDI).
• Handle incidents, service requests, IMACD activities, and on-call support per SLAs.
• Support and maintain local network and Wi‑Fi infrastructure.
• Manage IT assets, lifecycle activities, procurement, and documentation in the ITSM tool.
• Identify opportunities to improve IT services, user experience, and efficiency.
• Collaborate with internal IT teams, vendors, and end users to deliver reliable IT services.
• Promote IT standards, cybersecurity best practices, and safe working environment.

Skills

IT infrastructure support

Windows OS

Active Directory

SCCM

Intune

IT asset management

VDI

Networking

Customer service

Problem-solving

Communication

Education

Bachelor's degree in IT or equivalent

Tools

ITSM tool

IT support tools

Job description

Outokumpu is seeking an IT infrastructure support professional to join our Katowice team. This role provides onsite end-user device support (PCs, laptops, mobile, printers, meeting room gear) with VDI experience, ensuring incidents and service requests are resolved promptly within SLAs.

The ideal candidate brings 3+ years in IT infrastructure support, strong Windows/AD/SCCM/Intune skills, IT asset management experience, and fluent English and Polish.