Onsite IT Support Specialist — End-User Devices

Outokumpu Chrome Oy; Katowice; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Meaningful career

Learn, grow and collaborate in an intl

Flexible ways of working

Competitive compensation and local Ben

Inclusive workplace focusing on safety

Job summary

Outokumpu is seeking an onsite IT Support professional in Poland to provide hands-on end-user device support, manage incidents, IMACD activities, and on-call coverage. You will maintain local network and Wi‑Fi, manage IT assets, and document in the ITSM system while identifying improvements and working with vendors and internal teams.

The role requires 3+ years in IT infrastructure support, a Bachelor’s degree in IT, and fluency in English and Polish.

Qualifications

• Bachelor's degree in IT or equivalent practical experience.
• 3+ years of IT infrastructure support experience.
• Experience with Windows operating systems, Active Directory, SCCM, Intune, and IT asset management.
• Strong problem-solving, communication, and customer service skills.
• Fluent English and Polish, both written and spoken.

Responsibilities

• Provide onsite IT support for end-user devices (PCs, laptops, mobile devices, printers, VDI).
• Handle incidents, service requests, IMACD activities, and on-call support per SLAs.
• Support and maintain local network and Wi-Fi infrastructure.
• Manage IT assets, lifecycle activities, procurement, and documentation in ITSM.
• Identify opportunities to improve IT services, user experience, and efficiency.
• Collaborate with internal IT teams, vendors, and end users to deliver reliable IT services.
• Promote IT standards, cybersecurity practices, and safe working environment.

Skills

English proficiency

Polish proficiency

Problem-solving

Customer service

Communication

Education

Bachelor's degree in IT or equivalent

Tools

Windows OS

Active Directory

SCCM

Intune

IT asset management

Networking

VDI

Windows Server

Linux

Job description

Outokumpu is seeking an onsite IT Support professional in Poland to provide hands-on end-user device support, manage incidents, IMACD activities, and on-call coverage. You will maintain local network and Wi‑Fi, manage IT assets, and document in the ITSM system while identifying improvements and working with vendors and internal teams.

The role requires 3+ years in IT infrastructure support, a Bachelor’s degree in IT, and fluency in English and Polish.