IT Support Specialist

ALTEN; Tychy; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Medicover medical care

Medicover Benefits platform

Medicover Sport card

Referral Program

Newborn child allowance

Job summary

ALTEN Polska is seeking an experienced Level 2 End User Support professional to provide on-site Digital Workplace support for a large international manufacturing organization in Southern Poland. You will handle incidents, service requests, and ticket management, while delivering Level 1 service desk activities and supporting device deployments.

The role requires 3–5+ years in enterprise End User Support, strong Windows 11 & Microsoft 365 troubleshooting, and fluency in Polish with good English.

Qualifications

• 3–5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
• Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
• Experience with Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, SCCM, ITSM/ticketing platforms.

Responsibilities

• Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
• Handle incidents, service requests and ticket management through to resolution.
• Deliver Level 1 Service Desk activities as a primary assignment.
• Support workplace projects, hardware/software deployments and lifecycle management.
• Install, configure and troubleshoot end-user devices, operating systems and applications.
• Support laptops, desktops, printers, mobile devices and meeting-room technology.
• Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
• Perform root cause analysis for recurring issues and drive service improvements.
• Create and maintain technical documentation, knowledge articles and procedures.
• Execute knowledge transfer activities and support operational excellence.

Skills

Troubleshooting

Independent work

Documentation

Communication

Knowledge sharing

Tools

Microsoft Teams

Active Directory

Microsoft Entra ID

Microsoft Intune

SCCM / ConfigMgr

ITSM / ticketing platforms

LAN/Wi‑Fi troubleshooting

Job description

ALTEN – A Global Leader in Engineering and IT Services

Founded in France in 1988, the ALTEN Group is a leading technological partner serving the world’s largest clients. In 2024, it achieved revenues exceeding 4.14 billion euros and employs over 57,700 people, 88% of whom are engineers and IT experts.

ALTEN Polska has been operating for 13 years, supporting its clients' innovation, research and development, and IT systems. It has offices in Kraków, Warsaw, Wrocław, Gdańsk, and Poznań.

It serves key industries such as aerospace, space, industrial solutions, automotive, railway, energy, finance, telecommunications, and retail.

Areas of expertise: business analysis, cybersecurity, artificial intelligence, data analysis and cloud solutions, application development, software testing, project management, embedded software, quality management, industrialization, digital transformation, and industrial engineering.

WHAT YOUR CHALLENGES WILL BE?

• Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
• Handle incidents, service requests and ticket management through to resolution.
• Deliver Level 1 Service Desk activities as a primary assignment.
• Support workplace projects, hardware/software deployments and lifecycle management.
• Install, configure and troubleshoot end-user devices, operating systems and applications.
• Support laptops, desktops, printers, mobile devices and meeting-room technology.
• Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
• Perform root cause analysis for recurring issues and drive service improvements.
• Create and maintain technical documentation, knowledge articles and procedures.
• Execute knowledge transfer activities and support operational excellence.

WHAT DO WE REQUIRE?

• 3-5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
• Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
• Hands-on experience with: Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (SCCM), ITSM / ticketing platforms.
• Experience supporting endpoint devices, peripherals and workplace technologies.
• Good understanding of LAN/Wi-Fi troubleshooting and enterprise applications.
• Ability to work independently and manage priorities in a dynamic environment.
• Experience with device provisioning, migrations, deployments and lifecycle management.
• Strong documentation, communication and knowledge-sharing skills.
• Fluent Polish and good working proficiency in English.
• Availability for primarily on-site work in Southern Poland.
• Service-oriented mindset with focus on SLA achievement, ticket quality and continuous improvement.

WHAT CAN WE OFFER?

ALTEN's DNA combines human values, a culture of excellence and experience in serving its clients. We offer an individual approach to each employee in the spirit of work-life balance. We place emphasis on responsible, sustainable development and pro-ecological solutions.

We offer:

We offer a full-time employment contract

• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• Medicover medical care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Join our team and let’s build tomorrow’s world today!

You may withdraw your consent at any time by contacting us at [e-mail], which will result in the termination of the recruitment process and the exclusion of your application from future recruitments.

You can find the full information on the processing of your personal data: https://docs.altenpolska.pl/do_pobrania/Klauzula_informacyjna_dla_potencjalnych_pracownikow_EN.pdf

NOTICE: We kindly inform you that we will contact the selected candidates.