Multilingual Customer Support Specialist - Hybrid

Emd Group; Wrocław; Hybrid; PLN 54,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Paid days off

Flexible working hours

Language courses and trainings

Employee Assistance Program

Job summary

Emd Group is seeking a Customer Support Representative to be the primary contact for our customers via telephone, email, and web channels. You will manage the full order cycle—from entry and status updates to resolving shipping issues—within a dynamic international team.

The role is based in our Wroclaw office with a standard 8:00 am to 17:30 CET schedule and a hybrid work model after onboarding. You will support customers while collaborating with Sales, Finance and Distribution teams.

Qualifications

• Fluent Portuguese and good English are essential.
• ERP tools experience is a plus.
• Customer focus and ownership of interactions in a fast-paced environment.

Responsibilities

• Own the full order cycle from entry to shipping resolution.
• Serve as primary contact via phone, email and web channels.
• Collaborate with Commercial, Finance and Distribution teams to ensure smooth interactions.

Skills

Portuguese proficiency

English proficiency

Multitasking

Problem solving

Organizational skills

Tools

SAP

Oracle

Salesforce

Job description

Emd Group is seeking a Customer Support Representative to be the primary contact for our customers via telephone, email, and web channels. You will manage the full order cycle—from entry and status updates to resolving shipping issues—within a dynamic international team.

The role is based in our Wroclaw office with a standard 8:00 am to 17:30 CET schedule and a hybrid work model after onboarding. You will support customers while collaborating with Sales, Finance and Distribution teams.