Global Customer Care Specialist - Hybrid & Multilingual

Emd Group; Wrocław; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Additional paid days off

Flexible working hours

Language courses and training

Job summary

Emd Group in Wrocław is seeking a Customer Service Specialist to be the primary contact for customers via telephone, email, and web channels. You will manage the full order cycle and monitor shipments using Oracle and SAP, resolving issues with practical solutions in a fast-paced, international setting.

Based in our local office, you will join a team that values customer experience, collaboration, and continuous improvement, working standard hours with a hybrid model after onboarding.

Qualifications

• Excellent command of English and Italian is essential; other European languages encouraged.
• 2–3 years of experience in a fast-paced customer service environment.
• Able to learn and adapt quickly to multiple ERP and CRM systems (SAP, Oracle, Salesforce a plus).
• Skilled at managing order processing and resolving service complaints.
• Strong communication with focus on high-quality customer experience.
• Ability to prioritise tasks in a collaborative, international team.
• Proactive mindset and commitment to continuous improvement.

Responsibilities

• Be the primary contact for customers via phone, email, and web channels.
• Own the entire order cycle from entry to shipment monitoring using Oracle and SAP.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.
• Resolve issues or service complaints promptly with effective solutions.
• Contribute to building a professional, international customer service environment.

Skills

English

Italian

ERP systems

CRM systems

Order processing

Communication

Teamwork

Tools

SAP

Oracle

Salesforce

Job description

Emd Group in Wrocław is seeking a Customer Service Specialist to be the primary contact for customers via telephone, email, and web channels. You will manage the full order cycle and monitor shipments using Oracle and SAP, resolving issues with practical solutions in a fast-paced, international setting.

Based in our local office, you will join a team that values customer experience, collaboration, and continuous improvement, working standard hours with a hybrid model after onboarding.