Global Customer Service Specialist - Bilingual EN/ES | Hybrid

Emd Group; Wrocław; Hybride; PLN 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

Sports card

Prepaid lunch card

Flexible working hours

Paid days off

Language courses & trainings

Employee Assistance Program

Résumé du poste

Emd Group in Wroclaw is seeking a Customer Service Specialist to be the primary contact for customers, managing the full order cycle from entry to shipment monitoring using Oracle and SAP.

You will collaborate with Commercial, Finance and Distribution teams in a dynamic, international environment. The role is based in our local office with onboarding in‑office and a subsequent hybrid work model.

Qualifications

• 2–3 years of experience in a fast-paced customer service environment.
• Proven ability to learn and adapt quickly to ERP/CRM systems such as SAP, Oracle or Salesforce.
• Strong communication skills with a focus on high-quality customer experience.

Responsabilités

• Serve as the primary contact for customers via phone, email, and web channels.
• Manage the full order cycle from entry to shipment monitoring.
• Resolve service complaints and coordinate with other teams to ensure seamless service.

Connaissances

English

Spanish

ERP systems

Customer service

Outils

SAP

Oracle

Salesforce

Description du poste

Emd Group in Wroclaw is seeking a Customer Service Specialist to be the primary contact for customers, managing the full order cycle from entry to shipment monitoring using Oracle and SAP.

You will collaborate with Commercial, Finance and Distribution teams in a dynamic, international environment. The role is based in our local office with onboarding in‑office and a subsequent hybrid work model.