Bilingual Spanish CSR — Customer Experience (Hybrid)

Emd Group; Wrocław; Híbrido; PLN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Life Insurance

Sports card

Flexible hours

Paid time off

Descripción de la vacante

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers across phone, email and web channels, ensuring smooth interactions and accurate order processing in an international team.

In this role you will own the full order cycle—from entry to status updates and shipping considerations—while collaborating with Commercial, Finance and Distribution teams. On-site presence is required with after onboarding a hybrid work model.

Formación

• Very good command of Spanish and strong English are essential.
• ERP experience with SAP, Oracle or Salesforce is required.
• Able to multitask in a fast-paced, international environment.

Responsabilidades

• Serve as the main contact for customers via phone, email and web channels.
• Own the full order cycle from entry to shipping follow-up and documentation.

Conocimientos

Spanish

English

Multitasking

Organized

Herramientas

SAP

Oracle

Salesforce

Descripción del empleo

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers across phone, email and web channels, ensuring smooth interactions and accurate order processing in an international team.

In this role you will own the full order cycle—from entry to status updates and shipping considerations—while collaborating with Commercial, Finance and Distribution teams. On-site presence is required with after onboarding a hybrid work model.