Customer Service Supervisor — Hybrid Lead (Multilingual)

Emd Group; Wrocław; Híbrido; PLN 120 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

Life insurance

Sports card

Lunch card

Flexible working hours

Language courses and certifications

Resumo da oferta

EMD Group seeks a Customer Service Supervisor to lead and coach a dynamic team, ensure end-to-end order fulfillment, and partner with Commercial, Finance, and Distribution to drive exceptional service levels.

You will use performance analytics to identify improvements, shape regional service strategy, and foster a positive, inclusive culture. The role is based in Wroclaw with a hybrid work model after onboarding.

Qualificações

• Excellent command of English and Italian, with other European languages a plus.
• 4+ years in customer service/operations with managing teams of at least 10 people.
• Bachelor's degree in business management, operations, logistics, or related field.
• Expert knowledge of Microsoft Office (Excel) and SAP, Oracle, or Web-Based Order Management Systems.
• Strong understanding of the supply chain, including order-to-fulfillment cycles and distribution logistics.
• Ability to use performance analytics to measure service levels and drive improvements.
• Clear communication of business strategies to reports and senior management.
• Thrives in fast-paced environments with multiple priorities and resources.
• Familiar with ISO quality and safety standards.

Responsabilidades

• Lead and coach a high-energy team delivering best-in-class customer service.
• Manage the end-to-end order-to-fulfillment cycle and collaborate with Commercial, Finance and Distribution.
• Use performance analytics to identify improvements and optimize processes.
• Grow by driving change initiatives and contribute to regional service strategy.
• Based in local office with standard hours and some travel to stay connected with the business.

Conhecimentos

English

Italian

Multilingual

Formação académica

Bachelor's degree in Business Management / Operations / Logistics / related field

Ferramentas

Excel

SAP

Oracle

Web-Based Order Management

Descrição da oferta de emprego

EMD Group seeks a Customer Service Supervisor to lead and coach a dynamic team, ensure end-to-end order fulfillment, and partner with Commercial, Finance, and Distribution to drive exceptional service levels.

You will use performance analytics to identify improvements, shape regional service strategy, and foster a positive, inclusive culture. The role is based in Wroclaw with a hybrid work model after onboarding.