Customer Service Supervisor — Hybrid, Growth & Perks

Emd Group; Wrocław; Hybrid; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Paid days off

Flexible working hours

Language courses reimbursements

Employee Assistance Program

Job summary

Emd Group in Wroclaw is looking for a Customer Service Supervisor to lead a dynamic team and ensure top-quality service for customers. You will manage the end-to-end order-to-fulfillment process and collaborate with Commercial, Finance, and Distribution to meet targets.

You will use performance analytics to identify improvements, drive changes, and contribute to a regional service strategy. The role is based in the local office with hybrid hours from 8:00 am to 5:30 pm CET and some travel to

Qualifications

• Excellent command of English and Spanish (additional European languages a plus).
• At least 4 years of experience in a customer service or operations environment with a proven track record of managing teams of at least 10 people.
• Bachelor's degree in business management, Operations, Logistics, or a related discipline.
• Hands-on experience with SAP, Oracle or Web-Based Order Management Systems; advanced Microsoft Office skills (Excel emphasized).
• Strong understanding of the supply chain, including order-to-fulfillment cycles and distribution logistics.
• Comfortable using performance-based analytics to measure service levels and drive improvements.
• Ability to communicate business strategies clearly to reports and senior management.
• Thrives in fast-paced environments with multiple priorities and resources.

Responsibilities

• Lead and coach a high-energy customer service team to deliver best-in-class support.
• Manage the full order-to-fulfillment cycle and collaborate with Commercial, Finance and Distribution partners.
• Use performance analytics to identify improvements and drive process changes.
• Grow by driving change initiatives and aligning with regional service strategy.

Skills

Team leadership

Operations experience

Performance analytics

Stakeholder communication

Education

Bachelor's degree in business

Tools

SAP

Oracle

Web-based order management

Excel

Job description

Emd Group in Wroclaw is looking for a Customer Service Supervisor to lead a dynamic team and ensure top-quality service for customers. You will manage the end-to-end order-to-fulfillment process and collaborate with Commercial, Finance, and Distribution to meet targets.

You will use performance analytics to identify improvements, drive changes, and contribute to a regional service strategy. The role is based in the local office with hybrid hours from 8:00 am to 5:30 pm CET and some travel to